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Gestión de comunicaciones SaaS con clientes
Gestión de comunicaciones empresariales con clientes
Mapeamiento del recorrido, datos analíticos y orquestación
Encuesta de IDC: ¿Los proveedores de energía proporcionan una CX positiva?
Serie de descubrimientos de la encuesta mundial de consumidores de energía de IDC | Parte 5
Encuesta de IDC: Interacciones con los clientes de energía y preferencias de canales de comunicación
Serie de descubrimientos de la encuesta mundial de consumidores de energía de IDC | Parte 2
Quadient destaca como uno de los 13 principales proveedores de plataformas para el mapeo del recorrido del cliente
Forrester | Panorama de las plataformas de mapeo del recorrido del cliente, Q1 2024
13 ventajas del software como servicio (SaaS) para la gestión de documentos (CCM)
Beneficios del software SaaS para las empresas
Examinamos el papel clave que desempeña la gestión del recorrido del cliente (CJM) al informar sobre los esfuerzos de la gestión de la comunicación con el cliente (CCM) para una gran gestión de la experiencia del cliente (CXM) y CX.
Read this article to learn more about implementing a touchless claims management process and how they can enhance CX and business operations.
Customer Journey Orchestration is the next step in customer journey mapping. Read this article on Customer Journey Orchestration and how to implement it.
By leveraging dual opportunities, brands can reduce operational costs without sacrificing their ability to improve their customer experience.
Covid-19 has impacted the customer experience expectations of telecom customers. Learn how and what CX professionals need to do to manage them.
Currently, many utilities are still managing communications through separate teams that use incompatible technologies for individual channels, often multiplying the complexity and cost of efforts while diminishing the returns – and delivering less than desired outcomes for the organization.
Check out this report about Quadient's entry into the CXM market and how it became the latest vendor profile in IDC's report.
Download the ebook to learn more about how a unified Customer Communications Management (CCM) Platform can improve CSE performance.
Check out the reviews we received on Gartner and discover the importance of consolidating design to increase flexibility in omnichannel communications!
Learn everything about Customer Journey Orchestration and its importance for your organization. Build better customer experience starting today!
Learn how to ensure strong customer communication during the difficult times of the pandemic and discover ways to build a crisis communications strategy.
Check out this panel discussion with CX experts on May 19 to explore the manifestation of the Covid-19 crisis and learn the tips for communication.
Discover how global companies can find an effective way to manage a purchasing process that involves multiple suppliers. Find out more today!
Discover about Quadient's achievements on the Aspire Leaderboard and find out how Quadient can coordinate your CCM and CX initiatives.
Customer experience scores are the best validation of a company and its offerings. Read this article to see why CX generally gets relegated in analyst reports.
Explore cómo las compañías de seguros pueden reducir las tasas de abandono con una comunicación más inteligente y las ventajas de cambiar a una solución CCM unificada.
Discover 4 ket steps to transforming your customer communications. Quadient's smart business solutions are here to help.
La reflexión es natural en un momento como éste. Los útiles recursos de Quadient pueden ayudarle a reflexionar sobre la digitalización de su negocio.
Learn more about how Quadient developed and delivered an app to help doctors and nurses in Czech Republic.
Quadient has a Business Continuity Plan in place to ensure they are able to support their customers during the pandemic. Learn about available resources today.
The right technology can make all the difference when it comes to a CCM platform consolidation. Learn more about how to ensure a smooth transition today.
The Quadient’s R14 roadshow is our internal training for services, support and presales teams. Discover the the scope and interconnectedness of the R14 offering today.
Don't let legacy technologies and complicated infrastructures ruin your customer communications. Quadient's business resources are here to help.
Tanto Macrosoft como Quadient quieren que usted obtenga el valor y los resultados empresariales esperados de Inspire lo antes posible.