4 Disruptive Forces Impacting Customer Experience
Customer experience is the new battleground. Will you win or lose?
Driven by technological developments, especially around connectivity, mobile, and social media, consumers have become much more empowered. Modern, always-on consumers are more information-savvy than ever before, and make very informed buying decisions.
73% of business leaders say that delivering a relevant and reliable customer experience is critical to their company's overall business performance.
76% of consumers will switch providers if a business doesn't meet their customer experience expectations.
95% of dissatisfied customers tell others about their bad experience.
Customer Experience (CX) is the new battleground for businesses. The bar is being set by fast moving, innovative organizations. As companies look to compete, they are facing 4 disruptive forces:
Download the infographic now to discover the 4 forces impacting customer experience today.