8 Post-Pandemic Customer Experience Predictions

Industry Experts Forecast Top Communications Trends That Are Here to Stay

8 post-pandemic predictions impacting customer communications

In this eBook, we examine how each industry communicated with their customers pre-pandemic and what has changed as a result of the COVID-19 crisis.

Our industry experts share their predictions on which post-pandemic communications and CX trends are here to stay for the following industries:  

  • finance
  • insurance
  • healthcare
  • utilities.  

Most importantly, we share the trends likely to persist well beyond 2021 to help you prioritize, plan your digitization priorities and position your company for CX success.

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Experiencia

Experiencia

Una rica historia sobre liderazgo de clase mundial

Respaldada por los expertos

Respaldada por los expertos

Gartner, Forrester y Aspire

Especialidad

Especialidad

8 billones de experiencias personalizadas anualmente

Resultados comprobados

Resultados comprobados

97% de tasa de satisfacción del cliente