regiocom Keeping Customers, with Excellent Communications

How full-service provider regiocom simultaneously increased customer care and improved the customer experience thanks to Quadient’s® multichannel-output management.

Case Study - Keeping customers with excellent communications

Indeed, the letter shop is just one part of the comprehensive range of services that regiocom offers. The company is headquartered in Magdeburg, and is one of the largest full service providers in the energy industry. “Firstly, yesterday’s letter, as we all know, is tomorrow’s phone call,” says Gutmann.

That’s why it’s important to automate the creation, release and archiving of customer communications documents as much as possible. That’s the basis for consistent transparency and centralised control of the communication processes. “And secondly, with Quadient Inspire, we don’t only manage printed documents,” adds Reinäcker. The Quadient solution has long been developing into the basis for digitalised, omni-channel communications at
regiocom. 

Specifically, this means that: Each month, millions of archive PDFs, emails and HTML documents are created and distributed with Quadient Inspire.

Find out more by downloading the full case study.

Experiencia

Experiencia

Una rica historia sobre liderazgo de clase mundial

Respaldada por los expertos

Respaldada por los expertos

Gartner, Forrester y Aspire

Especialidad

Especialidad

8 billones de experiencias personalizadas anualmente

Resultados comprobados

Resultados comprobados

97% de tasa de satisfacción del cliente