Top 12 Customer Communication Trends to Watch
Communications trends that will fundamentally shape the future of CX
TOP 12 CUSTOMER COMMUNICATION TRENDS TO WATCH
How will new technology shape the future of customer communications? We've uncovered 12 pivotal customer communications trends to watch in 2019 and beyond.
This first-of-its-kind eBook features thoughtful perspectives from our customers, partners, industry experts and employees about how the customer communications management (CCM) industry will evolve over the next five years, and what companies must do today in order to adequately prepare.
Through our research, we were able to uncover 12 pivotal customer communications trends to watch in 2019 and beyond, including:
- Bi-directional communications
- Artificial intelligence and data analytics
- Technology partnerships and API's
- Customer journey management and analytics
- Customer communication unification
- The 'connected customer'
- Regulations and data security
- Hybrid customer experiences
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