Trends in Customer Experience Design and Strategy

This survey explores how customers aim to connect, what kind of experience they hope to receive and whether they feel brands are actually meeting those demands.

Trends in Customer Experience Design and Strategy

TRENDS IN CUSTOMER SERVICE EXPERIENCE DESIGN AND STRATEGY

This 2019 Market Study conducted by CCW Digital cites in-depth research about what customers want, where brands are failing, how brands are investing, and the key challenges/opportunities to consider when building your customer experience.

Key topics include:

  • Customers' biggest CX complaints and pain points
  • Proof of CX's impact on customer acquisition and advocacy
  • Why your customers are switching to competitors Which channels customers like - and don't like
  • How customers really feel about bots What personalization" means to today's customers
  • Easy ways to tailor the CX 5 biggest challenges for companies
  • Which CX initiatives are the most urgent

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Experiencia

Experiencia

Una rica historia sobre liderazgo de clase mundial

Respaldada por los expertos

Respaldada por los expertos

Gartner, Forrester y Aspire

Especialidad

Especialidad

8 billones de experiencias personalizadas anualmente

Resultados comprobados

Resultados comprobados

97% de tasa de satisfacción del cliente