Citizen Experience US
Friday, Jan 29th 2021 - 12:00 pm Eastern
Delivering a relevant, connected and seamless experience for the digitally-driven citizen.
Changes continue in how local, state and federal governments operate and manage technology for improving service, including the focus on effective ways to foster citizen engagement.
Customer centricity becomes increasingly important in times of uncertainty. The ability for the Public Sector to adapt and respond quickly to society’s changing needs is crucial at a time when habits and behaviors have been irreversibly changed, and where public trust is undoubtedly shaken.
At 1:20 pm Eastern/10:20 am Pacific, don't miss Scott Draeger, VP Customer Transformation, Quadient present...
It’s Not Your Fault, But it is Your Problem: Handling Citizen Confusion at Scale