Quadient is a proud sponsor of the 2022 CX Network Financial Services event where attendees will learn how to deliver best-in-class CX through a focus on:

  • Omnichannel CX – ensuring that your customer can engage with your offering via their channel of choice
  • Customer Self Service – enhancing transparency and access to information for customers
  • Customer journey mapping – identifying key touch points and fracture points in existing customer journeys
  • Digital process automation – tapping into the potential of automation to enhance efficiency and improve access to information
  • Voice of the customer – utilizing surveys, sentiment and web analysis to understand customer challenges, and ensuring this information is integrated into the wider business
  • Personalization – leveraging customer data to drive personalized customer interactions

 

Don't miss Quadient's sessions on Wednesday, August 17th at 11:00 am EST, where we will discuss the "The Seven Critical Errors of CX teams: Fixing the banking and financial services experience from within".

Join Andrew Stevens, Principal of Banking and Financial Services with Quadient, as he provides insights into:

  • Most painful experiences about the errors made in banking
  • Seven cardinal mistakes made by CX teams in the financial sector
  • Practical advice on how to resolve these roadblocks to become customer-first

 

Looking for more information on this Free CX Network Online Event?

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate