The four key benefits of adding archive and retrieval to your CCM strategy

 

After you design and deliver the right communication for the right people at the right time, then what? In this webinar, we will discuss how adding a powerful archival solution to your CCM portfolio can provide the following to your enterprise:

  • Decrease risk by archiving your communications and files in an irrefutable format to meet compliance regulations.
  • Decrease IT storage costs while increasing the number of files you store.
  • Empower your employees to better serve your customers while improving their own job satisfaction.
  • Improve customer satisfaction by providing your customers the rapid service they expect via the channel they desire.

Speakers:

susie pontefract

Susie Pontefract – Director, Global Customer Advocacy

Susie has over twenty years of strategic leadership, team management, customer advocacy, project delivery management, and product management experience. Susie is driven to find and deliver the right solutions which drive real value for Quadient customers. Her combined technical, customer service, and management experience allow her to successfully assist Quadient customers in their digital transformation efforts while consistently exceeding stakeholder, customer, and business expectations.

 

bruce foster

Bruce Foster – Senior Solution Architect – Archive & Retrieval Specialist

Bruce Foster has passionately been working in the archive and retrieval technology for the last 20 years.  Bruce is always looking for new and innovative ways to deploy leading edge solutions to address the everyday challenges of customers and partners. Since joining Quadient, Bruce has been focusing on helping organizations with their Archive and Retrieval needs and the integration with Quadient Inspire.

andres vela vargas

Andres Vela Vargas – CXM Product Manager

Andres constantly proposes leading edge demos and solutions to address the everyday challenges of customers and partners focusing in Multi-Channel distribution and Digital Transformation. Andres has been with Quadient over 3 years as Project Manager, Solution Architect, and Product Marketing Manager. Andres has spent over 15 years delivering high quality projects in France, Germany, Italy, Spain, Colombia and the United States focused in the CCM industry.

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate