Why Journey Maps Are Not Enough – The Essential Next Steps
Thursday, Oct 7th 2021 - 11:00am EDT/4:00pm BST
Listening to customers and staff to create journey maps that support your CX program is a great start – but it’s not enough. To truly make a difference for your customers, operations, and bottom line, these insights must be brought to life and integrated into the day-to-day orchestration and delivery of the customer experience. Most CX programs are incorporating journey maps, but not all are seeing equal results.
In this webinar, you’ll learn about the practices and technology that separates top CX performers from others and hear secrets of the trade from leading journey map expert Jim Tincher, CCXP.
Added Bonus: The session will include an announcement of a new joint project supported by Quadient, Heart of the Customer, and CXPA.
CAE - CEO
Founder, CEO and Journey Mapper in Chief, Heart of the Customer
Product Marketing Lead