Build better experiences
Understand customer behaviour in real-time with intelligent insights from analytics.
Intelligently interact with your customers by delivering highly personalized and relevant content.
Enable your team to improve the CX through recommended next-best-actions.
Understand, measure and optimize journeys
With Customer Journey Explorer, CX professionals are equipped with an unparalleled, and complete view of the most effective steps and interactions within a journey, allowing them to understand, measure, and optimize the journeys to increase customer acquisition, satisfaction, and retention.
Complimentary IDC Report:
"Future of Customer and Consumer Vendor Profile: Quadient Customer Journey Mapping - Better Understanding of the Customer"
Create actionable journey maps
Quadient Customer Journey Mapping provides a powerful combined view of an organization’s collective journeys along with key success metrics and analytics in one easy-to-use dashboard. Quadient Customer Journey Mapping is the only technology on the market that integrates communication templates within the context of the journey so that CX improvements can be made in real-time.
Bring action to intelligence
Quadient Customer Journey Explorer enables companies to:
- Map and understand customer journeys along with metrics and KPI's
- Centralize management of communication experiences
- Contextualize customer journeys
- Inform data-driven decisions
- Measure CX performance
- Orchestrate and individualize interactions
Why is Customer Journey Orchestration important?
In order to remain relevant, organizations must understand how to engage with their customers across every step of the journey. Breaking down, or connecting, silos is critical. When organizations aren’t able to share data between and among departments and channels, the customer feels it; the experience is fragmented and takes effort. As a practice, customer journey orchestration means bridging the gaps between teams and systems to better understand your customers’ individual experiences.
Customer journey orchestration helps bring action to customer touchpoints by understanding the context of the interactions, and makes real-time decisions about next-best actions.
63% of customers are likely to switch brands if they’re treated like a number instead of as an individual.
“Inside the Connected Customer Experience Report.” TTEC
Today, Quadient's clients use the company's technologies and solutions to build and strengthen multichannel relationships with customers including mapping and understanding the customer journey.
Program Vice President, Digital Strategy and Customer Experience, IDCDownload report
70% of respondents agree that a silo mentality is one of the biggest organizational hurdles to improving the customer experience.