Achieve agility

Achieve agility

Seamlessly integrate with data sources, complex legacy and core systems to create personalized communications delivered across all channels.

customer experience

Enhance customer experience

Empower your communications teams to create compliant 1:1 or batch communications in minutes, not weeks, with little IT support. 

digital transformation

Speed digital transformation

Reduce migration time and effort by 90% with rapid AI migration technology and industry-leading portability across any prem.

Inspire Flex

The world's most powerful omnichannel CCM solution

Quadient’s enterprise CCM solution, Inspire Flex, has transformed customer experience for thousands of companies around the world. Enable rapid response to market changes and speed digital transformation by empowering non-technical business users to safely design, manage and deliver personalized, compliant content across all channels. It all happens from one easy-to-use platform which eliminates siloed workflows and reduces the need for IT. 

Flex Omnichannel

One platform, unlimited channels

Extend your communications by using Inspire Flex’s secure delivery channels. Power interactive and compliant experiences at scale for web, mobile and digital.  

 

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Flex - End-to-End solution

The only end-to-end CCM solution

Inspire Flex is the only complete end-to-end CCM solution. From design to delivery, from tracking to archiving content, data and history, Inspire Flex streamlines all aspects of the communications lifecycle under one platform. Inspire Flex’s capabilities work together out of the box and integrate with the most complex of systems and legacy applications, making it easy to leverage existing templates and data from point solutions to create personalized, omnichannel customer communications.  

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Powerful communications

Inspire Flex is comprised of several fully integrated capabilities that work together to deliver a powerful, seamless experience for your enterprise.  

Capabilities

Flex Design
Design

Inspire Flex’s Designer UI offers the flexibility to create, personalize, manage and publish even the most complex and regulated communication templates.
 

Customize

Leverage base templates to create and customize human-centric communications. Empower business users to manage content and personalization in a controlled environment to ensure compliance. 
 

Produce

Easily integrate multiple data sources to generate personalized digital and printed communications on demand or in high-volume batches.  

 

 

deliver integrate and transform
Deliver

Deliver email, SMS and Whatsapp messages and empower your users to manage channel preference rules. If the primary channel delivery fails, the omnichannel coordination capability automatically attempts redelivery on alternate channels to ensure engagement.  


Integrate with Salesforce®

Generate compliant communications directly within your CRM environment. The Inspire Flex Plug-in for Salesforce® leverages relevant business data and content from your CRM into compelling, compliant customer communications.  
 

Transform to digital

Embed communications directly into your existing digital platforms to generate responsive communications and forms that automatically adapt for optimized viewing.   

 

archive and retrieve

Robust, holistic interaction history reduces risk

Quadient’s Archive & Retrieval capability helps you maintain compliance with changing government and industry regulations by storing your historical communications for future referencing at all stages of the customer life cycle.  

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Quadient Named Overall Leader in 2020 Aspire Leaderboard for CCM

Quadient was named an Overall Leader in the 2020 Aspire Leaderboard for the third consecutive year, an online positioning portal that provides a dynamically interactive vendor comparison for customer communications management (CCM) providers. 

Access the 2020 Aspire Leaderboard Portal free for 30-days, courtesy of Quadient.

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Asiantuntijoiden tukema

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Asiantuntemus

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