Improve utility customer experience

Improve the moments that matter:

Bills, email & SMS, mobile and web content, program enrolment, correspondence 

Utility customer communications

Generate content that is:

Managed by business users, mobile and digital ready

Omnichannel communications

Create customer communications that are:

Personalized, compliant, omnichannel, guided by customer journey mapping 

Quadient Inspire Flex

The only fully integrated, any-premise enterprise CCM solution

Inspire Flex enables organizations to create and deliver personalized, compliant customer communications across all channels, from one centralized platform. 

Enable rapid response to market changes and speed digital transformation by empowering non-technical business users to safely design, manage and deliver personalized, compliant content across all channels. It all happens from one easy-to-use platform which eliminates siloed workflows and reduces the need for IT.

Quadient Inspire Evolve

Cloud communications built for the future

Inspire Evolve is a high-performance, SaaS customer communications management solution from Quadient - the world's most trusted CCM solution provider. Inspire Evolve is born from Quadient’s award-winning flagship CCM solution, Inspire Flex, to align with the needs of today’s agile line of business leaders.  

Inspire Evolve integrates four components – content author, front office, generate and archive - in a centralized hub within the Quadient Cloud to deliver a seamless experience for your communications teams. Empower teams with the ability to design and deliver secure, personalized digital communications – all with minimal IT strain. 

Empower business users to create communications

Empower business users, reduce silos

Reduce strain on IT and meet consumer demands by empowering your business users to make content changes to customer communications quickly and easily. Infpire Flex's synchronized omnichannel preview enables managerial staff to review the output in every format (mobile, tablet, web, etc.) for fast approval.

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Improve customer satisfaction and delight regulators

Improve customer experience

Clear, concise communications with a centralized platform for all utility correspondence
Turn static utility bills and under-performing outage notifications into mind-blowing dynamic communications, through a single unified platform.  Reduce call volumes by making utility bills easy-to-understand with interactive charts, graphs and sliders. Include dynamic elements including graphs to illustrate usage information.

Drive engagement in utility programs
Improve customer engagement and enrolment levels in utility programs while cutting communication costs at the same time.  Create a highly engaged customer base and increase participation in energy efficiency, water conservation and e-bill paperless programs with tailored mobile push notifications, SMS updates, and email communications. 

Personalized communications
Create personalized offers to encourage enrolment in fixed payment plans to guarantee income streams. Leverage mobile push notifications, SMS and email to promote annual maintenance plans and new equipment. 

Reduce compliance risk

Increase agility, reduce risk

Reduce compliance risk and improve operational efficiency by enabling various departments throughout your organization to collaborate throughout the communications creation and approval process. Changes are made in one location and applied everywhere you choose, and content blocks are locked down to safeguard regulatory language where required. Quadient Inspire allows you to share, route, approve and track documents and changes with a full audit trail.

Complimentary White Paper: "The Future of Customer Experience in the Energy Industry"
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Download white paper
Customer journey map

Take action to improve the customer journey

Quadient Inspire Journey enables you to connect all customer facing-communications to a customer journey map, ensuring every communication project is accountable to your enterprise CX strategy at the highest level.  Internal stakeholders easily collaborate and share ongoing feedback within the tool, so improvements can be made in real-time.

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archive and retrieve communications

Powerful utility customer communications archival & retrieval tools

Meet today’s compliance standards and improve CX by providing both customers and employees with quick access to historical documents and data across all channels. Drive web traffic, improve customer experience, and reduce call volumes by empowering your customers to securely access their statements and correspondence through your web portal, on the device of their choice.

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review layout
review layout
 

Quadient Named Overall Leader in 2021 Aspire Leaderboard for CCM

Quadient has been named an Overall Leader in the 2022 Aspire Leaderboard for the fourth consecutive year, an online positioning portal that provides a dynamically interactive vendor comparison for customer communications management (CCM) providers. 

Access the 2021 Aspire Leaderboard Portal free for 30-days, courtesy of Quadient.

Access the leaderboard
Expérience

Expérience

Une riche histoire de leadership international

Reconnue par les experts

Reconnue par les experts

Gartner, Forrester et Aspire

Expertise

Expertise

8 milliards d’expériences personnalisées chaque année

Résultats éprouvés

Résultats éprouvés

97% de satisfaction client à travers le monde