Improve communications

Improve the moments that matter:

Statements, email, SMS, digital onboarding, mobile and web content, complex documents

Create omnichannel communications

Generate content that is

Managed by business users, guided by approval processes, mobile and digital-ready 

Personalized communications

Create communications that are:

Personalized, compliant, omnichannel, guided by customer journey mapping

Financial services

Activate your business, captivate your customers

From retail to commercial and wealth management, Quadient's portfolio of industry-leading Customer Experience Management (CXM) solutions help Financial Services organizations create a nimble, effective, and unified customer communications infrastructure to deliver a complete omnichannel customer experience that spans the entire customer journey.  

Celent Model Bank Award Winner
Bank of Montreal: Digital Transformation in Personal Banking

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One platform, unlimited channels

One platform, unlimited channels

Quadient Inspire, an award-winning and market-dominating customer communications management (CCM) platform, allows you to create and deliver personalized, compliant customer communications across all channels, from one centralized hub.

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Platform integration

Integrate quickly

The foundation of Quadient Inspire is in the simple and rapid integration with your existing IT systems, with a highly advanced purpose-built layer to smooth the transition of information between solutions, saving precious IT effort and months of project time in analyzing and reworking existing data feeds and files. 

Celent Model Bank Award Winner
Santander Bank UK: Taking Onboarding to the Next Level

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Scalability

Deploy your way, scale endlessly

Quadient understands that your deployment options are driven by your existing IT policies, not the demands of the technology companies that you do business with. Quadient Inspire offers flexible implementation options, including on-premise, hybrid, and cloud solutions to match your initial needs, internal policies and limitations, and ultimate business aspirations, regardless of the size of your organization. 

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Easy migration

Migrate without pain

Working with Quadient Inspire isn’t just about the power of the new solutions you’ll receive, it’s about the easing the transition away from the old solutions you no longer need. Our powerful migration technology applies artificial intelligence, machine learning, and natural language processing to the time-consuming problem of retiring legacy systems across all channels, saving thousands of person-hours and offering you previously unseen insights into your existing customer-facing communications.

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Empower business users

Empower business users, reduce silos

Relieve the constant pressure on IT and meet consumer demands by empowering business users to make changes to customer communications quickly and easily in a safe, customizable, and controlled environment. Quadient Inspire’s synchronized omnichannel preview enables managerial staff to review the output in every format (mobile, tablet, web, etc.) for fast approval. 

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Reduce risk

Increase agility, reduce risk

Tired of lengthy email chains discussing potential content changes? Sick of bottlenecks caused by breakdowns in manual approval processes? Reduce compliance risk and improve efficiency by enabling compliance, legal, IT, and line-of-business teams to collaborate throughout the communications creation and approval process. Changes for all channels are made in one location and applied everywhere you choose, and content blocks are locked down to safeguard regulatory language where required. The advanced and fully customizable approval technology in Quadient Inspire allows you to share, route, approve and track documents and changes with a full audit trail.

Improve customer experience

Elevate the customer experience, improve market share

Make onboarding quick and convenient with digital forms that are pre-populated with your customers’ data. Add dynamic elements to complex communications to make it simple for your customers to sort through important information with interactive charts, graphs, and sliders. Leverage customer data to position upsell and cross-sell promotions tailored to your customers’ unique needs.

Read the BMO case study
improve customer journey

Take action to improve the customer journey

With Quadient, a communication isn’t an endpoint, delivered as an isolated touchpoint without relevance to the rest of the experience. Quadient Customer Journey Mapping enables you to connect all customer facing-communications to a customer journey map, ensuring every communication project is accountable to your enterprise CX strategy at the highest level.  Customer experience teams can easily share feedback with business users directly through the tool, so improvements are made in real-time.

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archival

Powerful archival and retrieval for improved customer experience and compliance

Quadient Archive & Retrieval is a high-performance, highly scalable technology that enables you to meet today’s compliance standards and improve customer experience by providing quick access to historical documents and data across all channels. 

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review layout
review layout
 

Quadient Named Overall Leader in 2020 Aspire Leaderboard for CCM

Quadient has been named an Overall Leader in the 2020 Aspire Leaderboard for the third consecutive year, an online positioning portal that provides a dynamically interactive vendor comparison for customer communications management (CCM) providers. 

Access the 2020 Aspire Leaderboard Portal free for 30-days, courtesy of Quadient.

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Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate