Improve the moments that matter:
SPD, EOB, Enrollment forms, ID Cards, welcome kits, mobile, web, SMS and email.
Generate content that is:
Managed by business users, mobile and digital ready
Create communications that are:
Personalized, compliant, omnichannel, and guided by customer journey mapping
Transform your business, delight your members
Exceptional customer experiences are critical to differentiating and transforming healthcare. Legacy systems, development costs and siloed organizations are real barriers for communicating with your customers across a growing number of channels. Quadient’s award-winning omnichannel communication solutions drive down costs with digital delivery, to provide members with meaningful, timely and compliant customer interactions.
Our portfolio of industry-leading Customer Experience Management (CXM) solutions help health insurers create a nimble, effective, and unified customer communications infrastructure centered around the member’s health journey to engage customers through their current channels of choice – such as print, email, SMS or push notifications to mobile devices, wearables or tablets – and through new channels as they emerge and member preferences change.
One platform, unlimited channels
Quadient Inspire, an award-winning and market-dominating customer communications management (CCM) platform, allows you to create and deliver individualized, compliant customer communications across all channels, from one centralized hub. By integrating with your existing system infrastructure and powered by our AI migration capabilities, Inspire pulls data from multiple disparate sources, assembling highly complex communications quickly and effectively and distributing across members’ preferred channels.
Empower business users, reduce silos
Reduce strain on IT and meet consumer demands by empowering business users to make content changes to customer communications quickly and easily. Quadient Inspire’s synchronized omnichannel preview enables managerial staff to review the output in every format (mobile, tablet, web, etc.) for fast approval.
Increase agility, reduce risk
Reduce compliance risk and improve efficiency by enabling compliance, legal and line-of-business teams to collaborate throughout the communications creation and approval process. Quadient Inspire pulls data from anywhere to populate a single approved template with business rules in place for displaying product and location-specific regulatory content that is locked down to safeguard compliance. Share, route, approve and track changes with a full audit trail.
Speed up digital transformation and innovation
Quadient Inspire integrates with your existing core platforms and legacy IT systems, and offers flexible implementation options, including on-premise, hybrid, and cloud solutions for a variety of users and business requirements. Our powerful migration technology applies artificial intelligence, machine learning, and natural language processing to reduce the time and costs associated with retiring legacy CCM systems, saving your team thousands of hours and valuable resources.
Complimentary white paper
Healthcare Payers: Communicating with Customers in the Digital Age
Elevate the customer experience, improve speed to market
Make member onboarding and re-enrollment quick, convenient and simple with digital forms that are pre-populated with your members’ data. Add dynamic elements to complex communications so your customers can find important information with ease by clicking on interactive charts, graphs, and sliders. Leverage member data to understand their unique health needs and deliver recommendations via any channel to encourage better health outcomes.
Take action to improve the customer journey
Gone are the days of hunting through the organization to track down communications and understand the entire member experience. Quadient Customer Journey Mapping enables you to connect all customer facing-communications to a customer journey map, ensuring every communication project is accountable to your enterprise CX strategy at the highest level. Internal stakeholders easily collaborate and share ongoing feedback within the tool, so improvements can be made in real-time.
Powerful archival and retrieval for improved customer experience
Quadient Archive & Retrieval is a high-performance, highly scalable technology that enables you to meet today’s compliance standards and improve customer experience by providing quick access to historical documents and data across all channels.