Improve health care

Improve the moments that matter:

SPD, EOB, annual notices, ID cards, digital enrolment and claims forms, plan overviews, welcome kits and more.

healthcare communications

Generate content that is:

Managed by business users, governed by approval processes, mobile and digital ready

Personalized communications

Create communications that are:

Guided by the member journey, delivered by any channel, personalized in a controlled environment, compliant with regulations and fully auditable.

Transform your business, delight your members

Healthcare member communications

Health insurance customers today demand immediate access to real-time information and an outstanding member experience. With Quadient, health insurers can improve member experience and satisfaction by enabling two-way conversations through their channel of preference. 

Our portfolio of industry-leading Customer Experience Management (CXM) solutions enable health insurers create a nimble, effective, and unified customer communications infrastructure to deliver compliant omnichannel customer experiences that span the entire member health journey. 
 

2020 Aspire Leaderboard
Quadient Named Overall Leader in the 2020 Aspire Leaderboard for Customer Communications Management (CCM)

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omnichannel communiations

One platform, unlimited channels

Many health insurers have separate tools, teams and third parties dedicated to designing and creating communications for digital and traditional offline channels. This results in redundant interactions, inconsistent branding and messaging, increased compliance risk and ultimately a poor member experience. 

Inspire, an award-winning and market-dominating customer communications management (CCM) platform, allows health insurers to create and deliver personalized, compliant member communications across all channels, from one centralized hub. By integrating with your existing system infrastructure, Inspire pulls data from multiple disparate sources, assembling communications quickly and effectively to distribute them and receive responses from members across their preferred channels. 

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Empower business users

Empower business users, reduce silos

Reduce strain on IT and meet consumer demands by empowering business users to make content changes to customer communications quickly and easily. Quadient Inspire’s synchronized omnichannel preview enables managerial staff to review the output in every format (mobile, tablet, web, etc.) for fast approval. 

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Reduce risk

Increase agility, reduce risk

Reduce compliance risk and improve efficiency by enabling compliance, legal and other internal teams, such as member communications, to collaborate throughout the communications creation and approval process. Quadient Inspire pulls data from anywhere to populate a single approved template with business rules in place for displaying product and location-specific regulatory content that is locked down to safeguard compliance. Share, route, approve and track changes with a full audit trail.

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Speed digital transformation

Speed up digital transformation and innovation

Quadient Inspire integrates with your existing core platforms and offers flexible implementation options, including on-premise, hybrid, and cloud solutions for a variety of users and business requirements. Our powerful migration technology applies artificial intelligence, machine learning, and natural language processing to reduce the time and costs associated with retiring legacy CCM systems, saving your team thousands of hours and valuable resources.

Whether you are moving from print to e-delivery, or looking to explore more sophisticated channels, Quadient technology scales with you as you grow, regardless of your organization’s maturity level. 


Complimentary white paper
Healthcare Payers: Communicating with Customers in the Digital Age

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Elevate the member experience, improve speed to market

Make onboarding and re-enrollment quick and convenient with digital forms that are pre-populated with your members’ data. Add dynamic elements to complex communications to make it simple for your members to sort through important information with interactive charts, graphs, and sliders. Leverage member data to understand their unique health needs and deliver recommendations via any channel to encourage better health outcomes.

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Improve the customer journey

Take action to improve the customer journey

Quadient Customer Journey Explorer enables you to connect all customer facing-communications to a customer journey map, ensuring every communication project is accountable to your enterprise CX strategy at the highest level. Internal stakeholders easily collaborate and share ongoing feedback within the tool, to orchestrate and optimize any member touchpoint. Improvements can be made in real-time. 

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Archive and retrieve communications

Powerful archival and retrieval for improved customer experience

Quadient Archive & Retrieval is a high-performance, highly scalable technology that enables you to meet today’s compliance standards and improve customer experience by providing quick access to historical documents and data across all channels.

Specifically designed and built to handle large output volumes typically found in a CCM environment, Quadient Archive & Retrieval integrates seamlessly with Quadient Inspire. When used together, these powerful technologies enable you to create compelling experiences through meaningful and personalized batch and on-demand omnichannel communications 

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Quadient Named Overall Leader in 2020 Aspire Leaderboard for CCM

Quadient has been named an Overall Leader in the 2020 Aspire Leaderboard for the third consecutive year, an online positioning portal that provides a dynamically interactive vendor comparison for customer communications management (CCM) providers. 

Access the 2020 Aspire Leaderboard Portal free for 30-days, courtesy of Quadient.

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Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate