Improve utility customer experience

Improve the moments that matter:

Bills, email & SMS, mobile and web content, program enrolment, correspondence 

Utility customer communications

Generate content that is:

Managed by business users, mobile and digital ready

Omnichannel communications

Create customer communications that are:

Personalized, compliant, omnichannel, guided by customer journey mapping 

Omnichannel preview

One platform, unlimited channels

Quadient Inspire, an award-winning and market-dominating customer communications management (CCM) platform, enables utilities to create and deliver personalized, compliant customer communications across all channels, from one centralized hub.

Speed digital transformation

Speed digital transformation

With Quadient Inspire, you have the ability to create more robust, dynamic and business-driven communications than ever before – without incurring huge costs to replace existing systems.  Our solutions integrate with your existing technology infrastructure, including any utility CIS, and offer flexible implementation options, including on-premise, hybrid, and cloud. Our powerful migration technology, InspireXpress makes the process fast and easy.


Retail Energy Providers: Turning Onboarding into a Competitive Advantage

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Empower business users to create communications

Empower business users, reduce silos

Reduce strain on IT and meet consumer demands by empowering your utility's business users to make content changes to customer communications quickly and easily. Quadient Inspire’s synchronized omnichannel preview enables managerial staff to review the output in every format (mobile, tablet, web, etc.) for fast approval.

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Improve customer satisfaction and delight regulators

Improve customer experience

Clear, concise communications with a centralized platform for all utility correspondence
Turn static utility bills and under-performing outage notifications into mind-blowing dynamic communications, through a single unified platform.  Reduce call volumes by making utility bills easy-to-understand with interactive charts, graphs and sliders. Include dynamic elements including graphs to illustrate usage information.

Drive engagement in utility programs
Improve customer engagement and enrolment levels in utility programs while cutting communication costs at the same time.  Create a highly engaged customer base and increase participation in energy efficiency, water conservation and e-bill paperless programs with tailored mobile push notifications, SMS updates, and email communications. 

Personalized communications
Create personalized offers to encourage enrolment in fixed payment plans to guarantee income streams. Leverage mobile push notifications, SMS and email to promote annual maintenance plans and new equipment. 

Reduce compliance risk

Increase agility, reduce risk

Reduce compliance risk and improve operational efficiency by enabling various departments throughout your organization to collaborate throughout the communications creation and approval process. Changes are made in one location and applied everywhere you choose, and content blocks are locked down to safeguard regulatory language where required. Quadient Inspire allows you to share, route, approve and track documents and changes with a full audit trail.

Complimentary White Paper: "The Future of Customer Experience in the Energy Industry"
The Future of Customer Experience in the Energy Industry

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Customer journey map

Take action to improve the customer journey

Quadient Customer Journey Mapping enables you to connect all customer facing-communications to a customer journey map, ensuring every communication project is accountable to your enterprise CX strategy at the highest level.  Internal stakeholders easily collaborate and share ongoing feedback within the tool, so improvements can be made in real-time.

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archive and retrieve communications

Powerful utility customer communications archival & retrieval tools

Meet today’s compliance standards and improve CX by providing both customers and employees with quick access to historical documents and data across all channels. Drive web traffic, improve customer experience, and reduce call volumes by empowering your customers to securely access their statements and correspondence through your web portal, on the device of their choice.

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Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

96% customer satisfaction rate