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For Financial Services organizations, customer experience (CX) is the new battleground. But most are struggling to make meaningful progress because they lack the proper infrastructure to support a CX strategy that spans the entire business. Legacy technology, departmental silos and changing regulations add additional layers of complexity and hinder progress.
Quadient’s® comprehensive portfolio of integrated customer experience technologies help Financial Services organizations bring together and activate the entire business in the name of better customer experience.
Our business solutions at a glance
Customer Journey Mapping
Customer Communications Management (CCM)
Speed digital transformation
Most established financial services firms have a complex infrastructure of mission-critical legacy IT technology. This problem is often compounded by multiple legacy systems remaining from previous acquisitions and home-grown solutions.
Quadient technology integrates with your existing legacy IT systems and offers flexible implementation options including on premise, hybrid and cloud solutions for a variety of users and business requirements. Leverage existing templates, archived content, and data from your core systems to create highly personalized, timely and accurate communications across all channels.
Whether you are simply moving from print to e-delivery, or looking to explore the new channels that are essential to your enterprise communication strategy, Quadient scales with you as you grow, regardless of your maturity level.
One platform, unlimited channels
Many organizations have separate tools, teams and third parties dedicated to designing and creating content for mobile, web, email and print communications. This fractured structure results in duplication of efforts, inconsistency and compliance risk that can undermine your customer experience strategy.
Our industry-leading CCM solution, Inspire, enables you to create timely, contextual, personalized and accurate communications for all channels from one intuitive interface. This eliminates the need for multiple siloed teams, reduces risk and ensures a seamless customer experience.
Empower business users, reduce silos
Reduce strain on IT and meet consumer demands by empowering business users to make simple content changes quickly and easily. With Inspire, business users are given access to pre-defined content blocks through a web browser. Administrators specify which templates may be accessed by whom and what changes may be made to ensure brand consistency and compliance.
Quadient Inspire’s synchronized omni-channel preview then enables managerial staff to review the output in every format (mobile, tablet, web etc.) for fast approval.
Increase agility, reduce risk
Reduce compliance risk and improve efficiency by enabling compliance, legal and line-of business teams to collaborate throughout the communications creation process.
With Inspire, compliance personnel manage, track, audit, and approve regulatory language quickly and easily. Changes are made in one location and applied everywhere you choose, and content blocks are locked down to safeguard regulatory language where required.
Elevate your customer experience, increase market share
Make on-boarding quick and convenient with digital forms that are pre-populated with your customers’ data. Add dynamic elements to complex communications that make it simple for your customers to sort through important information with interactive charts, graphs, and sliders.
Increase customer engagement and contract completion with mobile push notifications and digital signatures. Leverage customer data to position upsell and cross-sell promotions tailored to their unique needs.
Explore new channels, stay on-brand
Our omni-channel design tool enables you to experiment with new delivery channels such as wearables and other connected devices with little effort or risk. Control brand messaging and consistency across all channels from a single platform.
Take action to improve the customer journey
Quadient® Customer Journey Mapping is the only cloud-based journey mapping tool that incorporates digital and physical touchpoints into your journey maps. Customer experience teams easily share feedback with business users directly through the tool, so improvements are made in real-time.
Step up your mobile game
For many organizations, personalized mobile and web content is extremely costly to develop and maintain, as it is often done manually.
Quadient’s® digital experience solutions help you create responsive, interactive, regulatory compliant and highly individualized mobile and web experiences quickly and easily from one intuitive interface, reducing strain on IT and lowering costs.
37% of enterprises face a skill shortage when it comes to mobile application development.
62% of IT managers report a large app development backlog, with some having more than 10 apps waiting to be developed.
Source: Outsystems. The State of Application Development, 2017.
Quadient’s ability to repurpose legacy applications gave us a risk free, cost-effective solution for highly modernized communications.Source:
The dynamic electronic account statement designed by Inspire is beautiful and informative. Account statements are a bridge between us and our customers. Precision marketing through automatic push advertising enables us to provide customers with relevant product information. Interactive coordination helps us to make whole-process preview a reality, which is really constructive for improving the internal communication and working efficiency of Fubon Bank.Source:
We have managed to consolidate legacy systems, both home-grown and commercial, with Inspire.Source:
Quadient® is ranked Overall CCM Leader on the Aspire Leaderboard 2018!
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eBook: Rise of the Customer Experience Executive
How customer experience earned a spot in the C-suite. Featuring interviews with 5 CXO’s from around the world.
Celent Case Study – Bank of Montreal
With Quadient Inspire, BMO customers can now open an account on their smartphones in under 8 minutes.