Healthcare Payers

Transform your business, delight your members.


Quadient’s® portfolio of integrated technologies helps Healthcare Payers bring together and activate the entire business in the name of better customer experience. Our award-winning CCM solution, Inspire, enables you to create personalized, contextual, regulatory compliant customer communications across all channels from centralized platform.
 

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Our business solutions at a glance

Customer Journey Mapping
End-to-end journey mapping
End-to-end journey mapping
Real-time collaboration
Real-time collaboration
CX visibility across silos
CX visibility across silos
On-going CX enhancement
On-going CX enhancement
Digital Experience
Personalized digital experience (PDX)
Personalized digital experience (PDX)
On-boarding
On-boarding
Mobile & web applications
Mobile & web applications
Rapid mobile application development (RMAD)
Rapid mobile application development (RMAD)
Data Quality
Single Customer View
Single Customer View
Data cleansing & consolidation
Data cleansing & consolidation
Data enrichment
Data enrichment
Data security & compliance
Data security & compliance
Customer Communications Management (CCM)
Consistent omni-channel communications
Consistent omni-channel communications
Output and compliance Management
Output and compliance Management
Business user empowerment
Business user empowerment
CCM platform consolidation
CCM platform consolidation

Our business solutions at a glance

Speed digital transformation

Speed digital transformation

Most established payers have a complex infrastructure of mission-critical legacy IT technology. Quadient helps you create clear and consistent communications no matter how many disparate systems you have.

Our technology integrates with your existing legacy IT systems and offers flexible implementation options including on premise, hybrid and cloud applications. Our CCM and digital experience solutions allow you to leverage existing templates, archived content, and data from your core systems to create highly personalized, timely and accurate communications across all channels.

Whether you are simply moving from print to e-delivery, or looking to explore more sophisticated channels like mobile or wearables, Quadient technology scales with you as you grow, regardless of your organization’s maturity level.

One platform, unlimited channels

One platform, unlimited channels

Many healthcare payers have separate tools, teams and third parties dedicated to designing and creating content for email, web, and print communications.  This results in duplication of efforts, inconsistency and compliance risk.

Our industry-leading CCM solution, Inspire, enables you to create timely, contextual, personalized and accurate communications for all channels from one intuitive interface. This eliminates the need for multiple siloed teams, satisfies regulators, reduces risk and ensures a seamless customer experience.

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Empower business users, reduce silos

Reduce strain on IT and meet consumer demands by empowering business users to make simple content changes through a web browser. With Inspire, business users are given access to pre-defined content blocks through a web browser. Administrators specify which templates may be accessed by whom and what changes may be made to ensure brand consistency and compliance.

Inspire’s synchronized omni-channel preview then enables managerial staff to review the output in every format (mobile, tablet, web etc.) for fast approval.

Increase agility, reduce risk

Increase agility, reduce risk

Reduce risk and improve efficiency by enabling compliance, legal and line-of business teams to collaborate throughout the communications creation and approval process.

With Inspire, compliance personnel manage, track, audit, and approve regulatory language quickly and easily. Changes are made in one location and applied everywhere you choose, and content blocks are locked down to safeguard regulatory language where required

Elevate your customer experience, increase market share

And, as a healthcare payer, it’s in your best interest to influence member behaviors when it comes to managing their own health. Create highly engaged and educated members by providing your customers with the information they need, when they need it and where they want it.

 

Paperless on-boarding

Paperless on-boarding

Make on-boarding quick and convenient with digital forms that are pre-populated with your members’ personal information.

Dynamic communications

Dynamic communications

Add dynamic elements to your plans to make it simple for members to sort through important information with interactive charts, graphs, and sliders. Increase engagement and with mobile push notifications and SMS reminders of upcoming appointments, procedures and treatment regimens.

Up-sell, cross-sell

Up-sell, cross-sell

Leverage member data to position upsell and cross-sell promotions tailored to their unique needs.

Take action to improve the customer journey

Quadient® Customer Journey Mapping is the only cloud-based journey mapping tool that incorporates digital and physical touchpoints into your journey maps. Customer experience teams easily share feedback with business users directly through the tool, so improvements are made in real-time.

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Step up your mobile game

Step up your mobile game

For many organizations, personalized mobile and web content is extremely costly to develop and maintain, as it is often done manually.

Quadient’s® digital experience solutions help you create responsive, interactive, regulatory compliant and highly individualized mobile and web experiences quickly and easily from one intuitive interface, reducing strain on IT and lowering costs.

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37% of enterprises face a skill shortage when it comes to mobile application development.

62% of IT managers report a large app development backlog, with some having more than 10 apps waiting to be developed.

Source: Outsystems. The State of Application Development, 2017.

Get the most out of your data

Get the most out of your data

Exceptional customer experience begins with exceptional data. Our data quality solutions ensure you’re always putting your best foot forward when engaging with your members. From data cleansing, profiling, consolidation, and enrichment to data security and compliance, Quadient’s suite of best-in-class data solutions will ensure you’re delivering accurate, contextual and compliant communications every time.

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  • Inspire enables a more consistent and professional visualization of our customer communications that is scalable and transferable across the enterprise. It has also enhanced our workflow management, allowing for ease of use from multiple channels.

    Source:

    Business Professional, Fortune 500 Health Care Company

    TechValidate
  • Inspire allows us to create consistent and professional visual materials, while allowing established workflow capabilities to ensure a complete and timely product.

    Source:

    Business Professional, Fortune 500 Health Care Company

    TechValidate
  • Inspire enables LabCorp (The Laboratory Corporation of America) to provide real-time results in a short amount of time, which is critical to making decisions in patients lives.

    Source:

    Frank Trenor, IT Manager, Laboratory Corporation of America Holdings

    TechValidate
  • Inspire enables LabCorp to standardize generations of medical diagnostic reporting to patients, doctors, and hospitals, with real-time results in order to make medical life and death decisions in the lives of patients.

    Source:

    Frank Trenor, IT Manager, Laboratory Corporation of America Holdings

    TechValidate
  • Inspire helps with automating our workflow and gives us the ability to create different types of files with just a switch.

    Source:

    Application Developer, Medium Enterprise Health Care Company

    TechValidate
Engaging members in an evolving and competitive market

Engaging members in an evolving and competitive market

Navigating a new healthcare landscape.

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Quadient Inspire named a Leader for the fourth consecutive year.

Quadient Inspire named a Leader for the fourth consecutive year.

Gartner 2017 Magic Quadrant for Customer Communications Management Software

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eBook: Rise of the Customer Experience Executive

eBook: Rise of the Customer Experience Executive

How customer experience earned a spot in the C-suite. Featuring interviews with 5 CXO’s from around the world.

Download the eBook