Property & Casualty Insurance

Activate your business, captivate your customers.


For property and casualty insurance organizations, customer experience (CX) is the new battleground. But most are struggling to make meaningful progress because they lack the proper infrastructure to support a CX strategy that spans the entire business. Legacy technology, departmental silos and changing regulations add additional layers of complexity and hinder progress. 

Quadient’s® comprehensive portfolio of best-in-breed technologies helps P&C insurance organizations bring together and activate the entire business in the name of better customer experience.
 

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Our business solutions at a glance

Customer Journey Mapping
End-to-end journey mapping
End-to-end journey mapping
Real-time collaboration
Real-time collaboration
CX visibility across silos
CX visibility across silos
On-going CX enhancement
On-going CX enhancement
Digital Experience
Personalized digital experience (PDX)
Personalized digital experience (PDX)
On-boarding
On-boarding
Mobile & web applications
Mobile & web applications
Rapid mobile application development (RMAD)
Rapid mobile application development (RMAD)
Data Quality
Single Customer View
Single Customer View
Data cleansing & consolidation
Data cleansing & consolidation
Data enrichment
Data enrichment
Data security & compliance
Data security & compliance
Customer Communications Management (CCM)
Consistent omni-channel communications
Consistent omni-channel communications
Output and compliance Management
Output and compliance Management
Business user empowerment
Business user empowerment
CCM platform consolidation
CCM platform consolidation

Our business solutions at a glance

Speed digital transformation

Speed digital transformation

Most established firms have a complex infrastructure of mission-critical legacy IT technology. This problem is often compounded by multiple legacy systems remaining from previous acquisitions and home-grown proprietary systems.

Our technology integrates with your existing legacy IT systems and offers flexible implementation options including on premise, hybrid and cloud applications. Our CCM and digital experience solutions allow you to leverage existing templates, archived content, and data from your core systems to create highly personalized, timely and accurate communications across all channels.

Whether you are simply moving from print to e-delivery, or looking to explore more sophisticated channels like mobile or wearables, Quadient technology scales with you as you grow, regardless of your organization’s maturity level.

Quadient Inspire is fully integrated with Guidewire InsuranceSuite™

Quadient Inspire allows you to get more out of your Guidewire system by increasing the speed, accuracy and number of channels with which you communicate with your customers, agents and brokers. Serve your customers better with integrated customer communications management

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One platform, unlimited channels

One platform, unlimited channels

Many organizations have separate tools, teams and third parties dedicated to designing and creating content for mobile, web, and print communications.  This results in duplication of efforts, inconsistency and compliance risk.

Our industry-leading CCM solution, Inspire, enables you to create timely, contextual, personalized and accurate communications for all channels from one intuitive interface. This eliminates the need for multiple siloed teams, reduces risk and ensures a seamless customer experience.

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Empower business users, reduce silos

Empower business users, reduce silos

Reduce strain on IT and meet consumer demands by empowering business users to make simple content changes through a web browser. With Inspire, business users are given access to pre-defined content blocks through a web browser. Administrators specify which templates may be accessed by whom and what changes may be made to ensure brand consistency and compliance.

Quadient Inspire’s synchronized omni-channel preview then enables managerial staff to review the output in every format (mobile, tablet, web etc.) for fast approval.

Increase agility, reduce risk

Increase agility, reduce risk

Reduce risk and improve efficiency by enabling compliance, legal and line-of business teams to collaborate throughout the communications creation and approval process. 

With Inspire, compliance personnel manage, track, audit, and approve regulatory language quickly and easily. Changes are made in one location and applied everywhere you choose, and content blocks are locked down to safeguard regulatory language where required.

Additionally, our integrated suite of data quality solutions make it simple for Insurance organizations to stay on top of privacy regulations including the General Data Protection Regulation (GDPR), and reduce risk associated with customer due diligence (CDD).

Elevate your customer experience, increase market share

Digital on-boarding

Digital on-boarding

Make on-boarding quick and convenient with digital forms that are pre-populated with your customers’ data.

Dynamic communications

Dynamic communications

Add dynamic elements to quotes, policy information and welcome kits to make it simple for your customers to scroll, swipe and tap their way through important information with interactive charts, graphs, and sliders. Increase customer engagement and contract completion with mobile push notifications and eSignature capabilities.

Paperless claims processes

Paperless claims processes

Claims is the single biggest expense for a P&C carrier, and is the most important customer interaction opportunity, where future business is won or lost. Be there for your customers when they need to you most, by offering an efficient digital claims process that includes photo and eSignature capture.

Up-sell, cross-sell

Up-sell, cross-sell

Leverage customer data to position upsell and cross-sell promotions tailored to their unique needs.

Take action to improve the customer journey

Quadient® Customer Journey Mapping is the only cloud-based journey mapping tool that incorporates digital and physical touchpoints into your journey maps. Customer experience teams easily share feedback with business users directly through the tool, so improvements are made in real-time.

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Step up your mobile game

For many organizations, personalized mobile and web content is extremely costly to develop and maintain, as it is often done manually.

Quadient’s® digital experience solutions help you create responsive, interactive, regulatory compliant and highly individualized mobile and web experiences quickly and easily from one intuitive interface, reducing strain on IT and lowering costs.

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37% of enterprises face a skill shortage when it comes to mobile application development.

62% of IT managers report a large app development backlog, with some having more than 10 apps waiting to be developed.

Source: Outsystems. The State of Application Development, 2017.

Get the most out of your data

Get the most out of your data

Exceptional customer experience begins with exceptional data. Our data quality solutions ensure you’re always putting your best foot forward when engaging with your customers. From data cleansing, profiling, consolidation, and enrichment to data security and compliance, Quadient’s suite of best-in-class data solutions will ensure you’re delivering accurate, contextual and compliant communications every time.

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  • The implementation of Inspire made it possible for us to achieve our goal of gaining better control of our campaigns and deliveries. With Inspire, we can streamline our workflow by re-using all our segmentation processes of our existing campaigns and migrate smoothly without any disruption in our delivery of our email and SMS/text customer communications.

    Source:

    Alfredo Colombres, Chief of Technical Support, Infrastructure Management, La Caja de Ahorro y Seguros

  • With Inspire, we have leading edge capabilities in terms of how we present customer data and deliver content to our customers. Moving some of the large volume to e-delivery and with a focus on generating print ready output to reduce print vendor programming, will also significantly reduce our costs.

    Source:

    Randi Gordon, Director, Customer Communications Management, Pacific Life

  • Quadient’s professional services team, including the expertise of the developers and trainers, have made all the difference when it comes to delivering a seamless implementation. They have fully trained our staff on how to get the most out of Inspire’s many features and they helped design a web service integration that enables us to gather critical customer information from our legacy mainframe systems.

    Source:

    Cristiano Barbieri, CIO, SulAmérica

  • Quadient Inspire has dramatically improved our control over customer communications. We can now manage each step in the process of generating and sending a policy, including the design aspects that make the communication more attractive to our customers.

    Source:

    Alexandre Putini, Superintendent of Digital Channel Systems & Contact Center, SulAmérica

Insurance and customer communications: give customers what they want

Insurance and customer communications: give customers what they want

Delivering choice, convenience, and personalized service in the digital age.

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Quadient Inspire named a Leader for the fourth consecutive year.

Quadient Inspire named a Leader for the fourth consecutive year.

Gartner 2017 Magic Quadrant for Customer Communications Management Software

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eBook: Rise of the Customer Experience Executive

eBook: Rise of the Customer Experience Executive

How customer experience earned a spot in the C-suite. Featuring interviews with 5 CXO’s from around the world.

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