Service Providers

Deliver more than just documents.


Customer experience (CX) is the new battleground for your enterprise clients. But most are struggling to make meaningful progress because they lack the proper infrastructure to support a CX strategy that spans the entire business. Legacy technology, departmental silos and changing regulations add additional layers of complexity and hinder progress.

Quadient’s® comprehensive portfolio of integrated customer experience solutions are helping Service Providers worldwide capitalize on the relationships they’ve built to drive new revenue streams and gain a competitive advantage using the skillsets they already have.
 

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Our business solutions at a glance

Customer Journey Mapping
End-to-end journey mapping
End-to-end journey mapping
Real-time collaboration
Real-time collaboration
CX visibility across silos
CX visibility across silos
On-going CX enhancement
On-going CX enhancement
Digital Experience
Personalized digital experience (PDX)
Personalized digital experience (PDX)
On-boarding
On-boarding
Mobile & web applications
Mobile & web applications
Rapid mobile application development (RMAD)
Rapid mobile application development (RMAD)
Data Quality
Single Customer View
Single Customer View
Data cleansing & consolidation
Data cleansing & consolidation
Data enrichment
Data enrichment
Data security & compliance
Data security & compliance
Customer Communications Management (CCM)
Consistent omni-channel communications
Consistent omni-channel communications
Output and compliance Management
Output and compliance Management
Business user empowerment
Business user empowerment
CCM platform consolidation
CCM platform consolidation
Postal Solutions
Mail optimization & cost reduction
Mail optimization & cost reduction
Data processing automation
Data processing automation
Postal compliance
Postal compliance

Our business solutions at a glance

One platform, unlimited channels

One platform, unlimited channels

Quadient technology integrates with your existing legacy IT systems and offers flexible implementation options including on premise, hybrid and cloud applications. Our solutions enable you to rapidly repurpose existing print-based content to create high-impact digital communications quickly and easily.

Whether you want to complement your print offering with e-delivery, or are looking to explore more sophisticated channels like mobile or wearables, Quadient technology scales with you as you grow, regardless of your organization’s maturity level.

Drive new revenue streams

Drive new revenue streams

Increase communication volumes and drive new revenue streams by leveraging the templates, data and skillsets you already have to design and deliver personalized, contextual, accurate communications across all channels. Map customer journeys and help your clients introduce change where it delivers most impact.

Increase efficiency by empowering business users 

Increase efficiency by empowering business users 

Quadient Inspire’s remote authoring cloud application makes it easy for your clients to make and approve content changes through a simple web browser. With our synchronized omni-channel preview, your clients will see how the final output appears in every format for fast approval. Adoption is fast and easy with an intuitive user interface and multiple language support.

Improve compliance, reduce risk

Improve compliance, reduce risk

Compliance personnel review, make changes to, and approve content in minutes, from their computer or mobile device. And, all changes and approvals are tracked and easily referenced at any time, minimizing risk.

Take action to improve the customer journey

Take action to improve the customer journey

Quadient Customer Journey Mapping makes it easy to create detailed journey maps that connect directly to customer touchpoints, providing visibility into every experience across the entire business. Users collaborate and share feedback directly through the tool, so CX improvements are made in real-time.

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Add mobile to your offering

Add mobile to your offering

Quadient’s® digital experience solutions help you create responsive, interactive, regulatory compliance and highly individualized mobile and web experiences quickly and easily from one intuitive interface, reducing strain on your client’s IT department and lowering their costs dramatically. Quadient helps you move from vendor to advisor by increasing the channels you offer through a simplified set of resources.

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Get the most out of your data

Get the most out of your data

Exceptional customer experience begins with exceptional data. From data cleansing, profiling, consolidation, and enrichment to data security and compliance, Quadient’s suite of best-in-class data solutions will ensure you’re delivering accurate, contextual and compliant communications every time.

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Mailing, made easy

Mailing, made easy

Print Service Providers like you must navigate complex postal regulations and standards to process high volumes of mail. Postal rules are constantly in flux and costs are under scrutiny in a market where companies are seeking competitive differentiation.

Quadient’s suite of postal solutions help you:

  • Optimize end-to-end mail preparation, distribution and data processes
  • Increase capacity and control costs
  • Maintain postal compliance

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  • Helping our clients achieve a truly omnichannel customer experience is the future for Service Providers like us.

    Source:

    Lammert van Keulen, Managing Partner. Mailstreet

  • Today, Inspire is one of the cornerstones of our growth as a company.

    Source:

    Jeroen Beckers, Managing Director. Pondres

  • Inspire was the only offering that fully met our requirements. It enabled streamlined delivery of omnichannel campaigns and it’s easy to use, giving our clients full control of the personalisation delivery as opposed to relying on IT or mail house team.

    Source:

    Julian Lee, Technical Director, Digital Alchemy

  • I was amazed when I realized that with Quadient Inspire, our lead times for projects that would have taken 3 weeks, were reduced to just 3 days. With Inspire, the compelling ROI made a clear business case and it is safe to say that we are on track to deliver even better results than planned for.

    Source:

    Tomas Sjöström, CIO, Stralfors

  • Inspire is the most advanced and reliable CCM solution in the marketplace. The service and document management are extremely well integrated and the solution enables us to help our customers to deliver an exceptional omni-channel experience.

    Source:

    José Casado, Consultant, TenStep - CAPSIS

    TechValidate
  • We use Inspire for all of our electronic and paper customer communications, including bills, statements, and various letters. We also use it to clean our email data (emails are sent using a different system), to ensure customer-friendly data - title casing, date formats, etc.

    Source:

    IT Professional, Medium Enterprise Telecommunications Services Company

    TechValidate
  • Inspire allows us to quickly manipulate multiple data formats from new and legacy sources, create simple and complex document layouts, and rebrand them with minimal effort when necessary. It also allows us to make our data customer-friendly with useful formatting options.

    Source:

    IT Professional, Medium Enterprise Telecommunications Services Company

    TechValidate
The Authoritative Guide to Achieving CX Excellence

The Authoritative Guide to Achieving CX Excellence

Unlocking the power of customer communications management.

Download the eBook
The Sky’s the Limit for Print Service Providers

The Sky’s the Limit for Print Service Providers

How Print Service Providers are uniquely positioned to address the digital communications opportunity.

Download the eBook
Quadient Inspire named a Leader for the fourth consecutive year.

Quadient Inspire named a Leader for the fourth consecutive year.

Gartner 2017 Magic Quadrant for Customer Communications Management Software

Download the report