Quadient Inspire chosen to deliver an exceptional customer experience with enhanced claims processes
[November 01, 2017] BOSTON--(BUSINESS WIRE)--www.quadient.com: Quadient, formerly GMC Software, the award-winning leader in Customer Communications Management (CCM) and a Guidewire Software, Inc. PartnerConnect™ Solution Partner, announced today that Auto-Owners Insurance Company, a leading property and casualty insurer in the U.S., has chosen Quadient Inspire to enhance and future-proof its claims correspondence.
“We are confident it will give us a competitive edge by enabling us to continue to deliver the exceptional level of customer experience that is essential today when it comes to ensuring loyalty, engaging policyholders and agents, and improving the claims experience.” Tweet this
Key drivers in the decision to adopt Quadient Inspire included its easy integration with Guidewire's ClaimCenter® solution and its ability to effectively design and deploy consistent, personalized communications across the growing range of communication delivery channels through an easy-to-use web browser. Additionally, Quadient Inspire provides the scalability the company is looking for to meet future applications.
“We are excited that Quadient Inspire’s software suite combined with Guidewire ClaimCenter will significantly enhance our claims correspondence process and make omni-channel delivery possible," said Jim Schumacher, senior vice president, information systems & technology, Auto-Owners Insurance Company. "We are confident it will give us a competitive edge by enabling us to continue to deliver the exceptional level of customer experience that is essential today when it comes to ensuring loyalty, engaging policyholders and agents, and improving the claims experience.”
As a Guidewire PartnerConnect Solution Partner, Quadient has pre-built Ready for Guidewire validated accelerators for Quadient Inspire that speed its deployment with Guidewire InsuranceSuite. Inspire enables insurance companies to get more out of their Guidewire core systems by increasing the speed, accuracy and number of channels over which they can communicate with policyholders and agents.
“Auto-Owners recognized the impact that streamlining its claims correspondence processes in a controlled manner and making those communications more personalized and relevant can have on customer experience and retention,” said Clay McNaught, vice president, insurance, Quadient. “We are pleased to expand our ever-growing footprint of mutual customer relationships with Guidewire."
About Auto-Owners Insurance Company
Auto-Owners Insurance Company is one of the leading property and casualty insurers in the U.S. A mutual insurance company, Auto-Owners is represented by approximately 42,000 agents in more than 6,300 agencies. It is the largest insurer in the Auto-Owners Insurance Group, comprised of five property and casualty companies and one life/health/annuity insurer. Auto-Owners also sells excess and surplus lines policies through Atlantic Casualty Insurance Company, which operates in 48 states and is owned by Auto-Owners. Auto-Owners Insurance Group is recognized for exceptional financial strength and stability among the nation's largest insurers.
About Quadient, formerly GMC Software
Quadient helps companies deliver meaningful interactions with current and future customers. A Neopost Digital Company, the Quadient portfolio of technology enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration and visibility into the customer journey. Quadient supports thousands of clients and partners worldwide in the financial services, insurance and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.