First Impressions Matter- Understand your Customer

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Time: 11:00 am ET/ 8:00 am PT

The way consumers shop, buy and use for financial services is changing along with ever-increasing expectations. Despite shopping online, many customers still buy financial products in the branch. Quadient invites you to attend our webinar to learn why an inviting onboarding process for customers is no longer optional.
During this webinar, Bob Meara, Senior Analyst at Celent will discuss:

  1. Why omni-channel customer onboarding is needed
  2. Where many onboarding processes fall short
  3. What’s a Bank to do: 4 recommended steps to achieving omni-channel delivery

Focusing on Financial Institutions, Andrew Stevens, Global Banking Specialist at Quadient will discuss the importance of putting the customer at the center of your onboarding journeys in face-to-face environments, and how this method will delight your customers.