Case study session focuses on digital transformation and the customer experience
[June 08, 2017] BOSTON--(BUSINESS WIRE)--www.gmcsoftware.com: GMC Software, the award-winning leader in Customer Communications Management (CCM), announced today it will present a case study session with BMO Bank of Montreal at Digital Banking 2017 on Tuesday, June 13 at 4:30 p.m. at the Hilton Austin in Austin, TX.
In the session, “The CX Ecosystem and Digital Transformation – Driving Efficiencies and Capabilities to Improve the Customer Experience,” BMO and its CCM technology provider, GMC Software, will discuss the adoption of eForms capabilities in its approach to digital transformation, as well as what steps were taken to achieve a seamless and intuitive customer/employee experience that blends digital with the personal. Presenters will be Abe Karar, director, Business Process & Integration, Personal & Commercial Banking, BMO Bank of Montreal and William (BJ) Santiago, vice president, Financial Services, GMC Software.
“It is an exciting time of change in the banking industry where digital transformation can lead to greatly improved customer experience as part of an overall business strategy,” said William (BJ) Santiago, vice president, Financial Services at GMC Software. “As a technology provider that helped facilitate BMO Bank of Montreal’s cutting-edge digitization effort, we are honored and excited to share BMO’s story with the crowd at Digital Banking 2017. BMO is ahead of its time in embracing digital, to the benefit of both the consumer and the bank’s staff.”
BMO Bank of Montreal’s digital transformation initiative has been lauded by analyst firm Celent with its 2017 Model Bank Award and by global electronic document systems association, Xplor with its 2017 Application of the Year Award.
About BMO Financial Group
Established in 1817, and currently marking its 200th year of operations, BMO Financial Group is a highly diversified financial services provider based in North America. With total assets of $688 billion as of October 31, 2016, and more than 45,000 employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, Wealth Management and BMO Capital Markets.
About GMC Software
GMC Software helps companies communicate with their customers and employees. GMC Software empowers organizations to create stronger engagements with timely and relevant communications. A Neopost Digital Company, GMC Software provides the means for business users to develop contextual, highly individualized communications across all channels that span the entire customer journey. A leader in customer communications, GMC Software supports thousands of clients and partners in banking, insurance, healthcare and service providers around the world.