Full-color digital print capabilities and enhanced efficiencies help meet needs of service bureau clients
[December 06, 2017] BOSTON--(BUSINESS WIRE)--www.quadient.com: Quadient, formerly GMC Software, the award-winning leader in Customer Communications Management (CCM), announced today that NCP Solutions, a wholly-owned subsidiary of Harland Clarke Corp., and one of the largest print service bureaus in the country, is successfully utilizing its Quadient Inspire customer communications management platform. Originally, NCP Solutions adopted the technology to ease the transition from an offset press, shell and black and white variable imprint workflow, to four-color digital inkjet. With the robust capabilities of Quadient Inspire on board, the company is realizing immediate benefits, including accurate color management, scalable document composition, improved standardization and seamless throughput for omni-channel communications.
“Changing composition engines can be a challenging task, but it wasn't with Quadient Inspire”
NCP Solutions reports the internal advancements afforded by the implementation of Quadient Inspire resulted in a 15 percent improvement in the ability to process increased volume, as well as being able to create omni-channel communications from one code base, significantly reducing costs while ensuring consistency across all output channels.
"Changing composition engines can be a challenging task, but it wasn't with Quadient Inspire," said Tim Cooper, IT enterprise architect, Harland Clarke. "Quadient is a great partner for our business. With its solution, we are better positioned to achieve our goal of effectively responding to and supporting our clients' evolving communications needs.”
“It is always exciting to help service providers strengthen their position in the market with technology that takes them to the next level,” said Richard Lloyd, vice president, service providers, Quadient. “Our long and successful relationship with NCP Solutions and Harland Clarke continues to grow as they take advantage of Quadient’s on-going innovations.”
Building on its satisfaction with Quadient Inspire, NCP Solutions is planning the deployment of Quadient Inspire Interactive for one of its largest clients. The solution is a customer communications application designed to provide customer-facing business users with the flexibility and autonomy they need to quickly handle customer interactions that require immediate action, while still ensuring compliance, tracking and auditability. The company is also planning implementation of Quadient Inspire Dynamic Communications, which will enable NCP Solutions to offer its clients the ability to create customer-driven, interactive communications that will engage customers throughout their entire journey. The solution will offer rich communications for customer onboarding, money lending, retail bank servicing, wealth management and insurance products.
NCP Solutions’ success with Quadient Inspire was presented as a case study by Cooper at the Inkjet Summit 2017. The presentation won the award for Best Sponsor Case Study – Transactional Segment.
About NCP Solutions
NCP Solutions is in the business of helping companies optimize the effectiveness, efficiency and impact of their critical business communications. It does this by offering integrated solutions that support the physical print and digital delivery of: time sensitive, transactional documents, such as statements, bills, check disclosures; tax documents; credit, collection and loan modification letters; promotional communications designed to attract, retain and strengthen customer relationships; and other relevant information that educates, informs and elicits responses from target audiences. For more than 40 years, these companies have relied upon NCP Solutions’ industry leading expertise, freeing them to focus their time, energy and resources on core business needs and on what matters most to them – creating value for their customers. NCP Solutions is a wholly owned subsidiary of Harland Clarke Corp.
About Quadient, formerly GMC Software
Quadient helps companies deliver meaningful interactions with current and future customers. A Neopost Digital Company, the Quadient portfolio of technology enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration and visibility into the customer journey. Quadient supports thousands of clients and partners worldwide in the financial services, insurance and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.