[August 20, 2019] — www.quadient.com: Quadient, the award-winning leader in Customer Communications Management (CCM), announced that Norima Consulting, Inc. (“Norima”), a North American information technology consulting company, has joined the Quadient Partner Advantage Program as a Silver Partner to provide strategic customer journey mapping implementation and support services for customer communication management in the financial services and insurance industries. The Quadient Partner Advantage Program facilitates the rapid integration of new and emerging CCM technology into production by leveraging the extensive assets and skills of its partners to enable organizations to develop better experiences for their customers.
With head offices in Winnipeg and San Diego, Norima’s consultants help clients coast to coast achieve their business and technology objectives by facilitating transformative change and process excellence. Norima works as a flexible and seamless extension to its clients, offering exceptional service in order to earn a place as trusted advisors. Norima also operates as an innovation accelerator to corporate clients by leveraging technology to innovate and enable the next stage of growth.
“We are excited to have Norima join us as a Silver Partner to support our customers’ ability to take advantage of our full suite of CCM solutions,” said Chris Hartigan, chief solutions officer, CXM, Quadient. “Together, with Norima’s deep expertise and our leading Customer Journey Mapping capability for enterprise omni-channel communications solutions, we will help customers in the insurance and financial services industries get to market more quickly and improve the customer experience with the delivery of enhanced customer communications across channels.”
“Norima’s partnership with Quadient enables us to provide customers in the financial services and insurance industries with the tools and services they need to create an exceptional omni-channel customer experience,” said David Kuik, CEO of Norima. “The Quadient platform is an invaluable resource for businesses looking to embrace digital transformation and engage with their customers in new and exciting ways.”
About Norima Consulting, Inc.
Founded in 2006, Norima has become known as a team of trusted advisors and innovators who help deliver on the most complex of projects, with a no-nonsense, practical and technology agnostic approach. Our teams facilitate faster and more efficient business processes to improve our clients’ bottom lines, enhance their competitive advantage, and enable them to engage, understand, manage, and serve their customers and clients more effectively. Our approach, focused on building long-term, trusted partnerships, through clear, open and honest communication has established us as a preferred service provider and has allowed us to rapidly grow our team of consultants throughout North America. With head offices in Winnipeg and San Diego, our consultants help clients coast to coast achieve their business and technology objectives by facilitating transformative change and process excellence. We work as a flexible and seamless extension to our clients, offering exceptional service in order to earn a place as their trusted advisors. To learn more about Norima, please visit our website at www.norimaconsulting.com.
Quadient helps companies deliver meaningful interactions with current and future customers. A Neopost Digital Company, the Quadient portfolio of technology enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration and visibility into the customer journey. Quadient supports thousands of clients and partners worldwide in the financial services, insurance and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.