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Quadient Highlights Ways to Enhance the Customer Experience at Xploration 18

Quadient Highlights Ways to Enhance the Customer Experience at  Xploration 18

Quadient showcases CX best practices at premier industry event

[April 5, 2018] — Quadient, formerly GMC Software, the award-winning leader in Customer Communications Management (CCM), will be sponsoring, presenting and exhibiting at Xplor International’s Xploration® 18. Also known as The Customer Communications Conference, the two-and-a-half-day event will bring together end users, analysts, consultants, industry experts and vendors who will share the latest best practices and trends in the customer communications industry. This year’s conference, being held April 17-19 at Rosen Plaza in Orlando, FL, is attended by enterprise users involved with the design, production and distribution of transactional documents. 

In Booth #34 Quadient will be showcasing Quadient Inspire, its award-winning, flagship CCM solution that enables organizations to manage and personalize customer communications across channels from one centralized platform. Quadient Inspire enhances the customer experience with interactive experiences, consistency, personalization and convenience. 

Quadient Ignite will also be highlighted. This solution enables service providers to improve how customer data is processed through efficiency gains. Quadient Ignite reduces the likelihood of errors, eliminates redundancies and reduces businesses dependencies on outdated legacy systems. Organizations use Quadient Ignite to streamline processes and drive efficiency with increased mail processing capacity, reduced data processing time and automating and expanding analysis of entry planning. 

Additionally, conference attendees are invited to take part in the educational sessions that share industry best practices, led by Quadient’s vice president of product marketing, Scott Draeger:

  • “Solution Snapshot Quadient” – Tuesday, April 17, 10:40 a.m. in Salon 14
  • “Understanding the Omni-Channel Landscape” – Tuesday, April 17, 4:00 p.m. in Salon 12
  • “Is Perfect Customer Experience Out of Reach?” – Wednesday, April 18, 3:30 p.m. in Salon 10, Scott Draeger joins Gina Ferrara of Madison Advisors’ panel discussion with Kathy Uhl, Emilee Christianson and Scott Mulkey

Quadient will also be sponsoring the breakfast session, “A Morning with Keypoint Intelligence.” In this analyst session, Keypoint Intelligence-InfoTrends will share research updates, relevant insights and discussion of a wide range of topics including customer communications, production and workflow. This event will take place Thursday, April 19 from 7:30-8:30 a.m. in Ballroom A/B and it is included with event registration. 

For more information about Xploration 18 or to register, click here.

About Quadient, formerly GMC Software 

Quadient helps companies deliver meaningful interactions with current and future customers. A Neopost Digital Company, the Quadient portfolio of technology enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration and visibility into the customer journey. Quadient supports thousands of clients and partners worldwide in the financial services, insurance and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.



Sandy Armstrong

Account Executive

Sterling Kilgore