Quadient, formerly GMC Software, the award-winning leader in Customer Communications Management (CCM), announced today it will showcase its Quadient Mobile Advantage at FinovateFall, which begins today in New York City. Quadient’s demo, to be held Monday, September 11 at 1:00 p.m., will debut the industry’s first technology solution that connects document-centric processes with artificial intelligence (AI) to improve the banking customer on-boarding experience. Early adopters of the solution have realized a decrease in mortgage operational costs of 20 percent.
The solution demo will follow the steps a prospective mortgage customer goes through in becoming a satisfied customer, including:
- Sending an initial interaction via email or messenger app to the mortgage provider
- AI’s involvement in the process of qualifying the request
- Omnichannel completion of a personalized, prefilled mortgage application form
- Creation of a mortgage proposal in real time
- Electronic signature
From start to finish, this solution aims at automating 30% of interactions that would traditionally be managed by agents. The entire process also accelerates the time it takes for a prospect to become a customer to 90 minutes, as opposed to 25 days traditionally.
“The ability to onboard a customer in minutes, while standardizing a compliant, streamlined and error-free operational workflow at a reduced cost is a game changer,” said Antoine Hemon-Laurens, product marketing manager, Quadient. “We are essentially removing the barrier between personalized customer communications and artificial intelligence—significantly enhancing the mortgage onboarding customer experience.”
“The industry looks forward to seeing the solutions showcased in the FinovateFall signature demo-only format. The elite group of companies that will debut their newest, most exciting technology live on stage went through a competitive selection process to ensure they are truly cutting-edge,” said Greg Palmer, VP of Finovate. “We are excited to see Quadient’s newest innovation for improving the banking customer experience in action.”
Operating worldwide, Quadient’s continued growth spans major enterprises in financial services, insurance, wealth management and retail banking. Quadient, formerly GMC Software, was named a Leader in the 2017 Gartner Magic Quadrant for Customer Communications Management Software, positioned highest for both ability to execute and furthest for completeness of vision, and in the Forrester Wave for Customer Communications. The company was also recognized by Celent in the Model Bank 2017 awards and was recently named a CODiE Award finalist for the Best Omnichannel Publishing Platform.
FinovateFall is a demo-based conference for innovative startups and established companies in the fields of banking and financial technology. Held in New York, the event offers an insight-packed glimpse into the future of money via a fast-paced, intimate and unique format. FinovateFall is organized by The Finovate Group. For more information on the event or to view videos of previous demos, visit finovate.com.
Quadient helps companies deliver meaningful interactions with current and future customers. A Neopost Digital Company, the Quadient portfolio of technology enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration and visibility into the customer journey. Quadient supports thousands of clients and partners worldwide in the financial services, insurance and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.