[March 5, 2019] — www.quadient.com: Quadient, the award-winning leader in Customer Communications Management (CCM), announced that it has won the 2019 Xplor Technology of the Year Award for Omnichannel Coordination, an omnichannel communication workflow solution for business users. Additionally, Quadient was awarded second Honorable Mention for its role in the implementation of Santander UK’s Digital Customer Onboarding initiative. Xplor International, the worldwide electronic document systems association, has sponsored this distinguished program since 1988.
Quadient’s Omnichannel Coordination, a capability of Quadient Inspire empowers business users to take control over which communications are distributed through which channel and when. Omnichannel Coordination links channels together through a simple drag and drop GUI to ensure that regulatory content is read and to increase response rates to promotional material. It instantly utilizes connectors to leverage email, SMS, mobile and web channels while ensuring that print is used to maximum effect. Omnichannel Coordination links seamlessly to cloud-based Quadient Inspire Messenger to distribute emails and SMS messages and through Quadient Inspire Scaler to control on-premise applications as well.
Santander UK’s winning application had the goals of enhancing customer experience and reducing onboarding time for new business clients. The bank underwent a corporate and commercial online onboarding initiative with technology provided by Quadient. Santander UK saw significant results, including improving customer experience and satisfaction, creating a monetary savings of almost £2 million (2.58 million USD), as well as significantly reducing client onboarding time to a duration that is only seven percent of the industry average.
"We are honored to receive these prestigious awards from Xplor International,” said Avi Greenfield, senior director of product management at Quadient. “Omnichannel Coordination was designed to meet both the efficiency and customer experience needs of enterprises by putting control of which content is sent through which channel directly into the hands of the business users. We are also thrilled with the dramatic results of the new onboarding process at Santander UK, which also answers the demand for enhancing the customer experience with more efficient processes. Both awards are testimony to the fact that we are meeting our goal to help organizations provide the most effective and efficient communications possible.”
Quadient helps companies deliver meaningful interactions with current and future customers. A Neopost Digital Company, the Quadient portfolio of technology enables organizations to create better
experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration and visibility into the customer journey. Quadient supports thousands of clients and partners worldwide in the financial services, insurance and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.