Customer Experience is one of the hot topic on the executive’s table. While everyone is focusing on NPS scores, and building strategy to hit the first place, it is sometimes good to take a step back and analyse the elements that are needed to build a sustainable and successful customer experience. In a series of 3 webinars, Aspire and GMC Software will give an overview of key elements and best practices, on Technologies, Customer Journey Mapping, and the Compliance aspect of customer communications:
Webinar #1) Emerging Technologies That Will Shape the Future of CCM and CX
The Customer Communications Management (CCM) and Customer Experience Management (CEM) industries are converging, driven by digital transformation and the arrival of new digital technologies. In this webinar, we will look at what upcoming and potentially disruptive technologies we expect are going to shape how business will communicate and interact with their customers in the future.
- Kaspar Roos, Founder and CEO of CCM/CX Strategy Firm Aspire
- Antoine Hemon-Laurens, Product Manager for Future Technology, GMC Software
Please do register for the webinar, space is limited