Presenters: Arianna Valentini, Product Marketing Manager, Quadient and Rich Lloyd, VP of Sales, Service Providers, Quadient
Time: 2:00-3:00pm Eastern
When it comes to customer experience, “good enough” is no longer acceptable. Consumers expect enterprises to interact with companies on their preferred channel of choice and at the right time in the customer journey. As a result, enterprises are looking for partnerships with service providers that can help them deploy relevant, personalized omni-channel customer communications to enhance their overall customer experience strategies.
Effectively delivering omni-channel communications allows service providers to become part of the customer experience (CX) discussion with their customers. And supporting this approach requires a customer communications management strategy. During this webinar, Arianna Valentini, Product Marketing Manager at Quadient (formerly GMC Software), will discuss how service providers can leverage omni-channel communications to enhance their business beyond their traditional business.
What you will learn:
- How consumer demands have changed customer communications requirements
- What service providers should consider before omni-channel investments
- Quadient customer success stories
- How Quadient can help transform your business