Quadient Demonstrates the Opportunities in Customer Journey Mapping at DSF ‘19

Friday, May 3rd 2019

Quadient, the award-winning leader in Customer Communications Management (CCM), announced that it will be speaking and exhibiting at DOCUMENT Strategy Forum (DSF) ’19, held May 7-9 at the Hilton Anaheim in Anaheim, CA. 

In Booth #207, the Quadient team will demonstrate how, when done right, customer journey mapping has the power to transform the customer experience. Quadient Customer Journey Mapping is the only cloud-based journey mapping tool that incorporates the digital and physical touchpoints customers interact with into an actionable journey map. Customer experience teams can make improvements in real time as they easily share feedback with business users directly through the tool. Quadient will also demonstrate its award-winning CCM solution, Quadient Inspire, showing the many ways consolidating to one platform can reduce operational and maintenance costs, increase consistency, improve efficiency and reduce compliance risk. 

Scott Draeger, VP of customer transformation at Quadient will present a workshop, “Time to Pay the Piper: Simplify Your CCM Architecture” on Tuesday, May 7 from 10:10 a.m. to 11:00 a.m. In this session, Draeger will explore how to compare the time, cost and advantages between migration, conversion and rewriting to modernize CCM projects. Attendees will take away:

  • How to calculate the total cost of ownership (TCO) of current CCM systems, including home-grown solutions
  • How to incorporate new communication channels, without buying redundant systems 
  • How to define a long-lasting, customer-first architecture

About Quadient

Quadient helps companies deliver meaningful interactions with current and future customers. A Neopost Digital Company, the Quadient portfolio of technology enables organizations to create better 

experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration and visibility into the customer journey. Quadient supports thousands of clients and partners worldwide in the financial services, insurance and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.


Sandy Armstrong

Account Executive

Sterling Kilgore





A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire



8 billion personalized experiences annually

Proven results

Proven results

96% customer satisfaction rate