Quadient to Speak at Guidewire Connections on How Journey Mapping Improves the Customer Experience

Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announced it will be speaking and exhibiting at the Guidewire Connections Reimagined virtual conference on Nov. 18-19. The conference draws Guidewire technology users, as well as the expanding Guidewire PartnerConnect ecosystem.

Quadient, a Guidewire PartnerConnect Solution partner and a sponsor of the event, will demonstrate how mapping customer journeys transforms the customer experience. Quadient Customer Journey Mapping is a cloud-based journey mapping tool that incorporates the digital and physical touchpoints customers interact with into an actionable journey map. Customer experience teams make improvements in real time as they share feedback with business users directly through the tool. Quadient will also demonstrate the award-winning Quadient Inspire, a customer communications management (CCM) platform that integrates with Guidewire InsuranceSuite, enabling the delivery of omnichannel communications that are ready for Guidewire. Quadient will demonstrate how consolidating communications to one platform can reduce operational and maintenance costs, increase consistency, improve efficiency and reduce compliance risk.

Also during the conference, Andi Dominguez, principal, global healthcare and insurance, Quadient, and Scott Herron, IT content services supervisor with EMC Insurance, will present the session, “The Data Goldmine: Leveraging Guidewire PolicyCenter Data to Improve Customer Experience,” on Nov. 19. Attendees will take away:

  • How customer journey mapping is accelerating digital transformation
  • How to define a long-lasting, customer-first architecture
  • How Quadient Inspire streamlines the processes for the production and management of forms, from paper to digital

For more information or to register for the conference, visit Guidewire Connections.

About Quadient®

Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and is part of the CAC® Mid & Small and EnterNext® Tech 40 indices.

For more information about Quadient, visit quadient.com.

Contacts

Joe Scolaro, Quadient

Global Press Relations Manager

+1-866-883-4260 Ext. 1590

j.scolaro@quadient.com  

 

Sandy Armstrong, Sterling Kilgore

Account Executive

+1-630-964-8500

sarmstrong@sterlingkilgore.com

 

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate