Build better experiences


Understand customer behaviour in real-time with intelligent insights from analytics.


Intelligently interact with your customers by delivering highly personalized and relevant content.


Enable your team to improve the CX through recommended next-best-actions.

Understand, measure and optimize journeys

Customer journey management

With Customer Journey Explorer, CX professionals are equipped with an unparalleled, and complete view of the most effective steps and interactions within a journey, allowing them to understand, measure, and optimize the journeys to increase customer acquisition, satisfaction, and retention.

Complimentary IDC Report:
"Future of Customer and Consumer Vendor Profile: Quadient Customer Journey Mapping - Better Understanding of the Customer"

Download report

Create actionable journey maps

Quadient Customer Journey Mapping provides a powerful combined view of an organization’s collective journeys along with key success metrics and analytics in one easy-to-use dashboard. Quadient Customer Journey Mapping is the only technology on the market that integrates communication templates within the context of the journey so that CX improvements can be made in real-time.

Learn more

Bring action to intelligence

Customer journey analytics

Quadient Customer Journey Explorer enables companies to:

  • Map and understand customer journeys along with metrics and KPI's 
  • Centralize management of communication experiences
  • Contextualize customer journeys
  • Inform data-driven decisions
  • Measure CX performance 
  • Orchestrate and individualize interactions 
Download brochure

Why is Customer Journey Orchestration important?

What is customer journey orchestration

In order to remain relevant, organizations must understand how to engage with their customers across every step of the journey. Breaking down, or connecting, silos is critical. When organizations aren’t able to share data between and among departments and channels, the customer feels it; the experience is fragmented and takes effort. As a practice, customer journey orchestration means bridging the gaps between teams and systems to better understand your customers’ individual experiences.

Customer journey orchestration helps bring action to customer touchpoints by understanding the context of the interactions, and makes real-time decisions about next-best actions.


review layout
review layout

Quadient Named Overall Leader in 2020 Aspire Leaderboard for CCM

Quadient has been named an Overall Leader in the 2020 Aspire Leaderboard for the third consecutive year, an online positioning portal that provides a dynamically interactive vendor comparison for customer communications management (CCM) providers. 

Access the 2020 Aspire Leaderboard Portal free for 30-days, courtesy of Quadient.

Access the leaderboard
building layout building layout

Related solutions

Customer Journey mapping

Quadient Customer Journey Mapping

Customer Communications Management (CCM)

Quadient Inspire

Digital Experience

Quadient Digital Advantage Suite

Contact us

Lang erfaring

Lang erfaring

En lang historie med ledelse i verdensklasse

Anerkjent av ekspertene

Anerkjent av ekspertene

Gartner, Forrester og Aspire



8 milliarder personlige opplevelser årlig

Dokumenterte resultater

Dokumenterte resultater

97% kundetilfredshet