Our Story

Customer experience. Activated.

Why Quadient®?

CX is the new battleground for businesses. The bar is being set by fast moving, innovative organizations.  As companies look to compete, they are facing 4 foundational forces:

Why Quadient
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As companies focus on supporting a CX strategy that spans the entire business, they often struggle to make meaningful progress because they haven’t put the needed communications and data foundations in place.

Every moment, around the world, Quadient® is enabling companies to connect with people to deliver great experiences through exceptional, meaningful and accurate communications.

At Quadient, we go beyond designing great personalized digital experiences.

We help make them come true.

About Quadient

About Quadient

Quadient helps companies deliver meaningful interactions with current and future customers.

A Neopost digital company, the Quadient portfolio of technology enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration and visibility into the customer journey.

Quadient supports thousands of clients and partners worldwide in the financial services, insurance and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.

ExperienceExperience

  • Fastest CCM

    The fastest growing customer communications management (CCM) provider globally

  • 6,000 customers

    Over 6,000 clients worldwide

  • Best support

    Best-in-class professional services and support

Industry expertsBacked by industry experts

  • Recognized as a Leader

    Recognized as a Leader by Gartner, Forrester and IDC

  • Awards

    7 major industry awards in the last 3 years

  • Expansive network

    Expansive network of global partners

Future proof technologyFuture-proof technology

  • Fastest release rates

    Fastest release rates in the industry

  • Largest R&D

    Largest industry-focused R&D team on the planet

  • Easy upgrades

    Easy upgrades that allow you to add functionality at your own pace

Proven ResultsProven results

  • Short payback period

    Average payback period of 9-18 months

  • 95% customer satisfaction

    95% customer satisfaction rate

Our Culture and Values

Quadient’s core values - Focus on Customers, Promote Innovation, Foster Teamwork and Drive to Succeed - are the keystones of our joint organization. Together these values are the foundation on which the Quadient brand is built.

 

Focus on Customers

Together we pursue a common goal: serving our customers with passion, providing them the means to drive business faster and more effectively.

Our employees encourage each other to tackle new problems with bold solutions. Our passion allows us to get the most out of every moment.

Promote Innovation

We understand that learning is a process of experimentation, measurement and adjustment. This entrepreneurial spirit enables us to be a proactive partner, helping our customers master new technology and seize new business opportunities.

We understand that learning is a process of experimentation, measurement and adjustment. We are driven to provide only the very best customer experience.

Foster Teamwork

We believe in full commitment not half-measures. Our success, as well as that of our customers, is only accomplished when we respect each other and act as a community to achieve our goals.

Drive to Succeed

Every second counts, execution and performance are worshipped. We work hard, debate passionately and respectfully, and once a decision is made, we execute together.

Our Awards

Xplor

April 2017
Xplor’s Application of the Year Award

Inkjet Summit

April 2017
Inkjet Summit 2017 - Best Transactional Case Study Award

BMO Award

March 2017
BMO Bank of Montreal Captures Celent Model Bank Award

Printing News Award

July, 2016
Readers’ Choice Top Product of 2016 by Printing News magazine

CODiE Award Finalist

April, 2015
SIIA Software CODiE Award Finalist

Xplor

March, 2015
Awarded Xplor Technology of the Year

Xcelent Award

October, 2014
Celent XCelent Award for Inspire’s Advanced Technology

Maintaining a standard of excellence

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At Quadient we’re dedicated to providing products and solutions for many different industries and needs. We take pride in knowing that our brand is at the cutting edge of creating digital experiences.

Our commitment to global standards – and our planet – give us a competitive advantage and allow us to deliver a high level of customer satisfaction.

Our certifications include:

  • Quality Management System (ISO 9001)
  • Environment Management System (ISO 14001)
  • Information Security Management System (ISO 27001)
    • Code of practice for information security controls for cloud services (ISO 27017)
    • Code of practice for protection of Personally Identifiable Information (ISO 27018)
  • Capability Maturity Model Integration (CMMI)

Learn more about our policies and certifications.

If you have any questions pertaining our policies and certifications or wish to receive more information, please contact us: IMS@quadient.com. Our specialists will gladly assist you.

Our Customers

Aegon
Aetna
Allison
Allstate
Asterion
Banca Popolare di Sondrio
Bradesco
Canaccord Genuity
Canon
Corner Banca
FedEx
Fidelity National
Fubon Bank
Assicurazioni General
Generali Seguros
Humana Inc.
ING
KPMG
La Caja
Mailstreet
MetLife
NCP
Oneil
Pacific Life
Ping an Bank
Pondres
QuadGraphics
Quicken Loans
Royal Neighbors
RR Donnelley
Shutterfly, Inc.
Société Générale
Stralfors
Sumitomo Mitsui Banking Corporation
Transamerica
World Wildlife Fund

About Neopost

Neopost

 

Neopost is a global leader in mailing solutions and a major player in shipping services and digital communications. We provide fully scalable solutions. Whether you’re a large multinational, SME or a small business, we help organizations like yours connect with customers to facilitate valuable interactions and continually drive business forward.

Our Partners

Accenture
Accountable Software
Accurate Control Equipment
ACS Technologies
ACT Gruppe
Addresser Based Systems
Addressing & Labelling Systems
ADDREX Addresser Sales Company
ADF Solutions GmbH
Advantage Computing Systems
Aerow
Ajillus
Anywhere.24
AudienceView
Automated Equipment Service
Blackbaud
Bluedesk CRM
Brainsphere Informationworks GmbH
Canon
CDP Communications
Claritus
CMS GlobalSoft
Cogsdale
Complete Mailing Solutions
Continental Utility Solutions
Copy Systems Inc.
CRM Waypoint
CRMPlus Consulting, Inc.
CSS AG
D-Tech
Datasystem Solutions
Docucom
DocuSign
DSC2 Software LLC
Dydocon
Eclipse
Econopack
efi DirectSmile
EMS
eSignLive
eSpire
Evrofin
Freelance Technologies Inc.
Fuller Grafix, Inc.
gDoc
General Mailing Equipment
Groupe Alterna
Guidewire
IBM
Imhoff Technologies
Infointelligent
Intelligent Mailing Solutions
ISO Software Systeme GmbH
Jersey Mailing Systems
Kodak
Kony
Loffler Companies, Inc.
Logos LBE
Mail Management
MailersMVP
Mailing Methods, Inc.
Mailmax Mailing Solutions
Mcshane's
MediaSpan Software
Mevco Mailing Equipment
Midwest Connect
Millennium Mailing Equipment
Neopost
Newscycle
Nexio
Offtech New England
Olympic Distributors
Omecorp-Genesis
Online Print Solutions
panadress marketing intelligence GmbH
Paper Handling Solutions
ParishSOFT
PBS Jamaica
Pereztrading
Polar Method
Print Finishing Systems, Inc.
Project Liaisons
Proship Inc.
PT Infogram Telemedia (Sistema)
QC Soft
ReDigital
Ricoh
RingLead
Sapient
SCREEN
SERIAL SA
Shelby Systems
SocialPath
Southern Business Machines, Inc.
Summit Business Systems
Sun Digital
Supplies For Mailers
Sword
Tata Consultancy Services
Tolerant Software GmbH & Co. KG
VANAD Enovation
Walz Label & Mailing Systems
Xerox