Privacy Compliance by Quadient®

Respond quickly to GDPR data requests to drive an exceptional customer experience

 

Quadient’s integrated suite of technology supports organizations in their challenge to stay ahead of the competition while safeguarding their privacy compliance. Our flexible combination of data management and customer communications management technology enables organizations to take control over privacy sensitive data in a highly automated environment with a positive customer impact. 

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Powered by Quadient Inspire and Quadient DataHub

Let privacy compliance help you build a positive customer experience

Let privacy compliance help you

Handling customer data requests promptly and without burdening your organization is not only beneficial to your business, but also helps create a positive customer experience. Set yourself apart from the competition and build trust by showing your customers you care and respect their data privacy by delivering the requested information in a convenient format via the channel of their choice in an instant.

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Gartner Report: Top 19 GDPR FAQ’s Answered

Gartner Report: Top 19 GDPR FAQ’s Answered

Gartner’s clear answers to 19 of the most frequently asked GDPR questions

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Consumer rights and company obligations according to the new GDPR

Security

Security

An adequate level of security shall be provided. This means organizations must manage their data in order to protect personal data.

Subject Access Request (SAR)

Subject Access Request (SAR)

A consumer has the right to know which contact data has been stored. This means organizations must be able to deliver a complete, understandable and deportable overview of the data they hold on a person within 30 days.

Limited retention period

Limited retention period

Contact data is only allowed to be stored for a specified period of time. This means organizations should have an automated data removal process in place.

Right to be forgotten

Right to be forgotten

A consumer has the right to be forgotten. This means organizations must be able to deliver a complete overview of the data they hold on a person and delete the data from all systems. And on top of that they must keep record of these actions.

The right to maintain contact data

The right to maintain contact data

A consumer has the right to maintain his or her stored contact data. This means organizations must be able to deliver a complete overview of the data they hold on a person and enable changes to be made.

Right to transfer data

Right to transfer data

A consumer has a right to transfer his or her personal data to another automated data processing system. This means organizations must be able to deliver a complete overview of the data they hold on a person in an acceptable digital format.

Improve customer trust and satisfaction

Improve customer trust and satisfaction

Organizations today must respond quickly to changes within the regulatory landscape such as the new GDPR. Having full control over sensitive data in a highly-automated environment will ensure that all personal data is of high quality, making it easy to respond to customer requests such as SAR, the right to be forgotten, the right to maintain customer data etc. A quick and adequate response improves customer trust and satisfaction.

What does privacy compliance by Quadient offer?

Single Customer View

Single Customer View

Clarity as to where and what personal data exists by consolidating disparate, potentially redundant systems into a Single Customer View.

Agility

Agility

Standardized, simplified and automated processes to support consumer data privacy rights and requests.

Compliance

Compliance

Approval processes involve the right stakeholders to ensure compliance and eliminate risk.

Omni-channel

Omni-channel

Engage with your customers through the channel of their choice with compliant, omni-channel communications.

Reporting

Reporting

Tracking and insight into consumer data requests which can be used for reporting to senior management and regulators.

Stop overburdening the organization with Subject Access Requests

Stop overburdening the organization with Subject Access Requests

Organizations will be challenged to handle Subject Access Requests and other GDPR customer data requests within the set timeframe, wasting valuable time and money. Quadient’s privacy compliance solution lets you decrease the effort and resources for handling requests such as the Subject Access Requests by automating the entire process, bringing the organization back to doing the business it is good at.

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“Quadient® is the only vendor approaching GDPR SAR requests with an end-to-end solution”


– A large and independent international accounting and consulting company

Single Customer View

Single Customer View

Responding to SARs takes a lot of time and money, particularly when you don’t have a full view of all your data. Quadient data management technology provides clarity as to where and what personal data exists by consolidating all source systems, disparate and redundant systems into a Single Customer View (SCV). With a SCV you have an aggregated view of all data, containing a golden record per customer that will make any number of consumer data-related requests easy to handle.

82% of surveyed organizations are concerned about GDPR compliance.

Source: "GDPR: Perceptions and Readiness". Dell, September 2016

 

45% of surveyed organizations are not confident that they will be fully ready for GDPR when the regulation kicks off.

Source: "GDPR: Perceptions and Readiness". Dell, September 2016

 

97% of surveyed organizations do not have a plan in place to implement GDPR.

Source: "GDPR: Perceptions and Readiness". Dell, September 2016

End-to-end solution

End-to-end solution

Quadient customer communication technology adds to the Single Customer View a streamlined workflow that handles and records the entire process of requesting, gathering, checking and delivering the requested data via the customer’s preferred channel in a timely, professional and compliant manner. This combination makes privacy compliance by Quadient the only end-to-end solution in the market, giving your organization a competitive advantage.

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Benefit from efficient and repeatable processes

Benefit from efficient and repeatable processes

Today, organizations are faced with new privacy legislation that will soon drive an increasing number of GDPR customer data requests. To ensure successful and sustainable compliance, your processes must be efficient and repeatable. Quadient helps speed up your response time and reduces the amount of effort required to track down the information requested.