Quadient® DataHub

Build a single customer view.

 

Quadient® DataHub is a full-scale data quality and data management solution that helps organizations worldwide improve the customer experience, reduce compliance risk and enhance operational efficiency, based on complete and accurate data.

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Reap the benefits of a single customer view (SCV)

DataHub: Reap the benefits of a single customer view (SCV)

Building a holistic view of your customers is a critical first step to ensuring the availability of high quality data to optimize the performance of information workers and business processes, manage risk, and cut costs. DataHub creates a Golden Record for every customer, consolidating data from multiple, disparate sources into a SCV. Through standardization, cleansing and enrichment, it transforms your data into trusted information on which to build successful interactions and business decisions.

Fast implementation for 4x faster ROI

Fast implementation for 4x faster ROI

Due to our scalable implementation process, Quadient DataHub can be deployed in less than 100 days, making it up to 4x faster than most single customer view solutions on the market.

Improve operational efficiency

Improve operational efficiency

Combining a single customer view with integrated enrichment services, DataHub gives you real-time access to relevant and actual customer information, enabling you to provide excellent, personalized service to your customers. Being able to send better targeted messages to a more engaged and receptive audience will not only have a positive effect on the customer experience, but also significantly improve your operational efficiency.

A holistic approach to data management

A holistic approach to data management

DataHub offers effective and easy to deploy solutions that integrate with existing IT infrastructure, including orchestration with business processes such as data governance, customer due diligence and privacy compliance. DataHub features include:

Data Administration

  • Management of data roles and security
  • Golden record definition
  • Relationship management
  • Data on and off boarding
  • Data synchronization
  • Scheduling

Data quality, governance and stewardship

Data quality, governance and stewardship
  • Data profiling and analysis
  • Data validation, standardization and cleansing
  • Name, address, email and phone cleansing
  • Identity resolution
  • Enrichment services
  • Definition of data standards and data quality rules
  • Golden record editing, auditing and review
  • Data quality monitoring and alerts
  • Privacy compliance
  • Customer due diligence

Support for your data governance initiatives

Support for your data governance initiatives

DataHub includes a user experience tailored for the data steward to manage data quality and deal with anomalies. DataHub offers configurable and extendable dashboards for monitoring along with data quality KPI tracking and out-of-the-box functionality to extract data (in a configurable format) to be used for further analysis.

Customer Due Diligence (CDD) with DataHub

Customer Due Diligence (CDD) with DataHub

DataHub’s high precision matching engine combined with machine learning capabilities sets it apart from other data management and CDD solutions. DataHub uses powerful matching engines that recognize patterns and matches like the human brain would. As a result, the number of false positives is reduced by as much as 90%, minimizing manual review, and increasing onboarding speed for a better customer experience.

GDPR: Get full control over your privacy sensitive data

GDPR: Get full control over your privacy sensitive data

DataHub will remove your data management concerns in an environment with constantly shifting regulatory burdens that impact your data entry, data auditing, and personal data management efforts. Having full control over sensitive data in a highly-automated environment will ensure that all personal data is of high quality, improving customer trust and satisfaction. Moreover, your quick and adequate response to a customer’s demand for data access will enhance your business’ reputation.

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  • It is important to automate business processes involving relationship data wherever possible. That way we can streamline the efficiency of our organization and its processes to maximize the net funding we so badly need to continue our support for nature conservation projects. In that respect Quadient’s software is vital to our operational management.

    Source:

    Henk Middelbrink, Wereld Natuur Fonds (WNF), Nederlands (a division of the international World Wide Fund for Nature)

  • Quadient has made it possible for us to deliver a consistently high performance throughout the years. We will work together on reducing the number of unclear contracts. We particularly value the reliability of the data and the efficient processing. Reliability is essential in the highly complex structure that is the criminal justice system.

    Source:

    Rinus Pitstra, Judicial Information Service

  • Thanks to Data Hub, customers are linked to existing profiles and products providing a better and more convenient self-service environment.

    Source:

    Coenraad Groenewald, IT Specialist, Independer

    TechValidate
  • Data Hub has resulted in higher customer satisfaction rates because of improved data quality.

    Source:

    IT Architect, Medium Enterprise Aerospace & Defense Company

    TechValidate

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Brochure: Build a Single Customer View

Brochure: Build a Single Customer View

How a Single Customer View helps organizations to improve customer experience, reduce compliance risk and enhance operational efficiency.

Download the brochure
Achmea Case Study – Health Insurance

Achmea Case Study – Health Insurance

Quadient® DataHub is indispensable in Achmea’s customers relationship management.

Download the case study
Customer Due Diligence: automated screening with High Precision Matching

Customer Due Diligence: automated screening with High Precision Matching

How the right matching and identification helps guard your organization against financial risk without deterring desirable clients at the same time.

Download the white paper