Melhore os cuidados de saúde

Melhore os momentos que importam:

SPD, EOB, annual notices, ID cards, digital enrolment and claims forms, plan overviews, welcome kits and more.

comunicações nos cuidados de saúde

Gere conteúdo que é:

Managed by business users, governed by approval processes, mobile and digital ready

Comunicações personalizadas

Crie comunicações que são:

Guided by the member journey, delivered by any channel, personalized in a controlled environment, compliant with regulations and fully auditable.

Melhore o seu negócio, encante os membros

Healthcare member communications

Health insurance customers today demand immediate access to real-time information and an outstanding member experience. With Quadient, health insurers can improve member experience and satisfaction by enabling two-way conversations through their channel of preference. 

Our portfolio of industry-leading Customer Experience Management (CXM) solutions enable health insurers create a nimble, effective, and unified customer communications infrastructure to deliver compliant omnichannel customer experiences that span the entire member health journey. 
 

2020 Aspire Leaderboard
Quadient Named Overall Leader in the 2020 Aspire Leaderboard for Customer Communications Management (CCM)

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comunicações omnicanal

Uma plataforma, canais ilimitados

Many health insurers have separate tools, teams and third parties dedicated to designing and creating communications for digital and traditional offline channels. This results in redundant interactions, inconsistent branding and messaging, increased compliance risk and ultimately a poor member experience. 

Inspire, an award-winning and market-dominating customer communications management (CCM) platform, allows health insurers to create and deliver personalized, compliant member communications across all channels, from one centralized hub. By integrating with your existing system infrastructure, Inspire pulls data from multiple disparate sources, assembling communications quickly and effectively to distribute them and receive responses from members across their preferred channels. 

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Capacite os usuários empresariais

Capacite os usuários empresariais, reduza os silos

Reduce strain on IT and meet consumer demands by empowering business users to make content changes to customer communications quickly and easily. Quadient Inspire’s synchronized omnichannel preview enables managerial staff to review the output in every format (mobile, tablet, web, etc.) for fast approval. 

Saiba mais
Reduza o risco

Aumente a agilidade, reduza o risco

Reduce compliance risk and improve efficiency by enabling compliance, legal and other internal teams, such as member communications, to collaborate throughout the communications creation and approval process. Quadient Inspire pulls data from anywhere to populate a single approved template with business rules in place for displaying product and location-specific regulatory content that is locked down to safeguard compliance. Share, route, approve and track changes with a full audit trail.

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Acelerar a transformação digital

Acelere a transformação digital e a inovação

Quadient Inspire integrates with your existing core platforms and offers flexible implementation options, including on-premise, hybrid, and cloud solutions for a variety of users and business requirements. Our powerful migration technology applies artificial intelligence, machine learning, and natural language processing to reduce the time and costs associated with retiring legacy CCM systems, saving your team thousands of hours and valuable resources.

Whether you are moving from print to e-delivery, or looking to explore more sophisticated channels, Quadient technology scales with you as you grow, regardless of your organization’s maturity level. 


Complimentary white paper
Healthcare Payers: Communicating with Customers in the Digital Age

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Elevate the member experience, improve speed to market

Make onboarding and re-enrollment quick and convenient with digital forms that are pre-populated with your members’ data. Add dynamic elements to complex communications to make it simple for your members to sort through important information with interactive charts, graphs, and sliders. Leverage member data to understand their unique health needs and deliver recommendations via any channel to encourage better health outcomes.

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Melhore o percurso do cliente

Tome medidas para melhorar o percurso do cliente

Quadient Customer Journey Explorer enables you to connect all customer facing-communications to a customer journey map, ensuring every communication project is accountable to your enterprise CX strategy at the highest level. Internal stakeholders easily collaborate and share ongoing feedback within the tool, to orchestrate and optimize any member touchpoint. Improvements can be made in real-time. 

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Arquivar e obter comunicações

Arquivo e obtenção poderosos para uma melhor experiência do cliente

Quadient Archive & Retrieval is a high-performance, highly scalable technology that enables you to meet today’s compliance standards and improve customer experience by providing quick access to historical documents and data across all channels.

Specifically designed and built to handle large output volumes typically found in a CCM environment, Quadient Archive & Retrieval integrates seamlessly with Quadient Inspire. When used together, these powerful technologies enable you to create compelling experiences through meaningful and personalized batch and on-demand omnichannel communications 

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review layout
 

Quadient 在 2020 年 Aspire CCM 排行榜中被评为全面领导者

Quadient 在 2020 年 Aspire 排行榜中连续三年被评为全面领导者 (Overall Leader),该排行榜是一个在线品牌定位门户网站,致力于为客户沟通管理 (CCM) 提供商提供动态交互式供应商比较服务。 

Quadient 赠送 30 天免费访问 2020 年 Aspire 排行榜门户的天数。

访问排行榜
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Experiência

Experiência

Uma rica história de liderança de classe mundial

Apoiado por Especialistas

Apoiado por Especialistas

Gartner, Forrester e Aspire

Perícia

Perícia

8 bilhões de experiências personalizadas anualmente

Resultados Comprovados

Resultados Comprovados

97% de taxa de satisfação do cliente