Quadient was brought in-house to manage a core revenue stream for Homeserve's business, which not only offers insurance, but also operates a network of tradespersons that help customers recover from all kinds of home emergencies. . The volume of customer communications generated is huge. Homeserve sends out 2.2 million policy renewals and 56 million direct mail pieces every year. And that’s only on the print side of things.The database used to compile print mailings, emails, policy statements, and most of the promotional and regulatory copy comprises 20,000 cells. Homeserve needed a technology and a partner that would allow them to manage all of this on their own. Quadient was the answer.
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