Empower business users, reduce reliance upon IT
Deliver engaging communications, to any channel, from across your business by allowing non-technical business users to quickly and easily accomplish their tasks to support customer communications strategies. Remove costly IT-bound processes and meet consumer demands by empowering business users and customer service representatives to directly make content changes to customer communications and control delivery channels conveniently and rapidly through a web browser. Ensure consistency and compliance by authoring, proofing and approving the communications from a single intuitive environment.
Author and manage communication content
With Inspire Interactive, business users have access to manage the messages and targeting rules for pre-defined content blocks. Remove the frustration, cost and delays of requesting IT to change communications content by opening the communication content to the most appropriate subject matter experts in the business. Proof your designs according to communication channel or device, including print, email, SMS, dynamic HTML5, or mobile notifications.
Stay compliant with flexible review and approval
Configure approval processes to ensure all content and communications are appropriately checked and approved before sending to ensure the communications are fully compliant. Before deploying, enforce approval processes for all appropriate content, from individual content pieces to personalized templates.
Connect communications to business processes
Efficiently connect your customer-facing staff to vital business processes by automatically triggering the right communication at the right time, from your existing platform. Guide your staff through the communication process to make sure the right details are there while giving them the ability to truly personalize that important touchpoint with the customer. Reduce the cost of communicating with individual customers by automating many of the communication processes while retaining the optimum level of flexibility for the customer-facing employee to make that touchpoint fully personal.
Inspire is the most advanced and reliable CCM solution in the marketplace. The service and document management are extremely well integrated and the solution enables us to help our customers to deliver an exceptional omni-channel experience.
Consultant, TenStep - CAPSIS
[Inspire has enabled us to have] faster template creation, better workflows, and compliance regulations.
Sr. Business Systems Analyst, Pacific Life Insurance Company
We use Inspire in customer communication management and omnichannel design because it is the best solution available at the moment.
COO | eGlue
Inspire is easy to start with and has infinite possibilities. Inspire can fit into any organization.
Product Development Lead | ICA