8 Post-Pandemic Customer Experience Predictions

Industry Experts Forecast Top Communications Trends That Are Here to Stay

8 post-pandemic predictions impacting customer communications

In this eBook, we examine how each industry communicated with their customers pre-pandemic and what has changed as a result of the COVID-19 crisis.

Our industry experts share their predictions on which post-pandemic communications and CX trends are here to stay for the following industries:  

  • finance
  • insurance
  • healthcare
  • utilities.  

Most importantly, we share the trends likely to persist well beyond 2021 to help you prioritize, plan your digitization priorities and position your company for CX success.

8 Post-pandemic predictions for customer experience

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate