8 Post-Pandemic Customer Experience Predictions
Industry Experts Forecast Top Communications Trends That Are Here to Stay
In this eBook, we examine how each industry communicated with their customers pre-pandemic and what has changed as a result of the COVID-19 crisis.
Our industry experts share their predictions on which post-pandemic communications and CX trends are here to stay for the following industries:
- finance
- insurance
- healthcare
- utilities.
Most importantly, we share the trends likely to persist well beyond 2021 to help you prioritize, plan your digitization priorities and position your company for CX success.
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