Brochure - CXM Health Insurance Overview

Transform the way you connect with your members, brokers and providers.

Brochure - CXM Health Insurance Overview

HOW QUADIENT HELPS HEALTH INSURANCE ORGANIZATIONS UNIFY THE CUSTOMER EXPERIENCE

Health insurance customers today, demand immediate access to real-time information and an outstanding customer experience. Quadient helps health insurance organizations drive customer loyalty and satisfaction by engaging with their members in a more meaningful way - through the channel of their choice.

Our portfolio of industry-leading Customer Experience Management (CXM) solutions help health insurers create a nimble, effective, and unified customer communications infrastructure to deliver compliant omnichannel customer experiences that span the entire member health journey.

CUSTOMER COMMUNICATIONS MANAGEMENT (CCM)

Consistent omnichannel communications
Industry leading archival and retrieval
Business user empowerment
Rapid integration and migration

DIGITAL EXPERIENCE

Personalized digital experiences
Rich smartphone push notifications
Award winning digital onboarding
Native integration with existing digital platforms

CUSTOMER JOURNEY MAPPING, ORCHESTRATION AND ANALYTICS

End-to-end journey mapping
Industry leading journey orchestration
Real-time analytics and executive dashboards
Cross-department CX collaboration

Download the brochure to learn more.

Experience

Experience

A rich history of world-class leadership

Backed by the experts

Backed by the experts

Gartner, Forrester, and Aspire

Expertise

Expertise

8 billion personalized experiences annually

Proven results

Proven results

97% customer satisfaction rate