Digital transformation is taking hold everywhere. While it may create some fear and uncertainty, it also presents plenty of opportunity. Technology in the marketplace moves faster than state information technology departments can support financially or with personnel resources. The services provided by the Child Support Enforcement (CSE) agencies require massive amounts of paperwork and personnel interaction with outside agencies and program participants. The current legacy systems that have not been modernized provide inadequate electronic capabilities to support case workers resulting in labor intensive services that are inefficient.
Read this ebook to know how a unified Customer Communication Management (CCM) platform can help CSE programs improve the customer experience with existing legacy infrastructure, and increase case loads, which in turn generates more funding from the federal government.