Cortland was struggling to manage the rising tide of incoming package deliveries. When parcels arrived, they were accepted by the community team, and, somewhat sporadically, tracked in three-ring binders. There was no formal resident notification system, so residents had to track deliveries themselves, and proactively retrieve their packages during conventional office hours. Many Cortland communities continued to receive a growing number of parcels – with annual increases of 40% or higher – resulting in overcrowded storage rooms. Even more importantly, the teams at these communities were required to spend more-and-more time managing packages, rather than attending to other resident needs.Cortland executives believed electronic parcel lockers could be the solution to their package management challenge.
Find out how Cortland was able to:
- Dramatically decrease time handling resident packages
- Create a more efficient process for deliveries
- Provide more time back to property staff for other important tasks and responsibilities
- Improve resident satisfaction
- Ensure resident renewels
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