5 trends that will change the CX landscape over the next 10 years
Today, people in your company are considering investments in technology that will absolutely affect your ability to communicate in 2025. Some of these choices will improve your communications in 2025. Others will not. The decisions you make today matter. This whitepaper explores how communications could be in 2025, and offers some guidelines in how to best position yourself for the future.
Many companies are planning investments in Customer Experience—or “CX”—initiatives that are led by marketing in an effort to strengthen customer relationships. Other companies want to delay critical infrastructure upgrades “until next year”—every year for the next 10 years. Your decisions today matter. As you consider how you will communicate in the future, let’s think about those decisions in terms of consumer technology, customer expectations, information availability, enterprise technology, technology accretion, business structure and regulatory constraints. This white paper explores how communication could be in 2025 from these perspectives, and offers some guidelines in how to best position yourself for the future.