Today, enterprise organizations see CX as a key business objective, not only for customer retention, but to attract customers, drive revenue, and create brand advocates.
According to Forbes, "By 2020, customer experience is expected to surpass product and pricing as the key differentiator for businesses."
What sparked this dramatic shift in focus? How did CX gain the momentum it has today?
This infographic illustrates the rise of CX by the numbers, the subsequent rise of the CX executive, the top challenges they face and the business benefits these organizations are realizing through their CX transformation efforts.
If you like this infographic, you'll love this new eBook authored by renowned customer experience expert Annette Franz, "Rise of the Customer Experience Executive". Grab a complimentary copy of the eBook here.