Where theory meets practice

You’ve heard a lot about CXM and how it will help you improve the relevance of the work you do as customer expectations continue to rise. In this video, theory meets practice, as you learn what CXM means to your current Quadient applications, why it’s important to your team and how you can use your existing Quadient technology to increase the value of what you already do within your organisation. 

Some small adjustments in your approach to communication design will make large impacts on your organisation. You already have the tools, skills and discipline to start but we'll point you in the right direction.

Scott Draeger, VP of Customer Transformation at Quadient, shows you how to meet your customer experience goals.


About the speaker:

Scott Draeger


Scott joined the industry in 1997, after earning a B.A. from University of Nevada, Las Vegas. He started as a document designer using several VDP technologies, before moving to the software side of the industry. He has more than 17 years of experience in the document composition software industry as both a transactional document designer and a software vendor. He earned his EDP and M-EDP certification from Xplor and his MBA in 2007 from the Lake Forest Graduate School of Management.