On Wednesday September 13th, 2017, the 2nd broadcast of the CX Transformation Day virtual event was held. This online event series brings a new and returning line-up of global guest speakers and thought leaders focusing on the customer journey, digital transformation, disruptive technologies and data-driven legislation. If you missed the broadcast, the on-demand video is now available for viewing - a must watch for IT, marketing and CX professionals who are looking to deliver meaningful interactions with current and future customers.
Mukul Ahuja and Eva Treumuth of Monitor Deloitte present how the relationship between insurers and customers is changing. Savvy insurers have already begun “retailizing” their business, all the better to meet these rising consumer expectations and to get ahead of the competition. Learn why the “retailization” movement will require insurers and brokers to actively adopt a retailer mindset, perhaps forge new ways of doing business and the key principles that will allow organizations to design for (customer) trust
This is a series of webcasts - the Retailization in Insurance: Designing for Customer Trust session is five of eight