Insurers are in the throes of digital transformation. But there are big differences within the industry based on product line, distribution model, and executive commitment to digital business transformation.
Most insurers are still exploring the potential of digital technologies only in pockets of their organization — focusing on marketing or paperless processes. Few are delivering a compelling digital customer experience and building strong digital capabilities for the future.
Watch this webinar recording, "The State of Digital Insurance Transformation", to hear from guest speaker, Oliwia Berdak, VP, Research Director with Forrester Research, and Andi Dominguez, Global Insurance & Healthcare Specialist with Quadient as they shared:
- The drivers behind digital transformation of insurance
- The digital maturity of the industry and the main obstacles
- Practical advice on how to get started, scale your efforts, and maintain commitment in face of transformation fatigue
- A framework insurers can use to keep the customer at the center of their efforts, with examples of what each step towards digital might look like