Digitalizing and Personalizing the Insurance Customer Journey

Policy holder expectations are evolving rapidly. As such, you are all now in direct competition with pure digital retailers like Amazon and super brands like Apple when it comes to how you engage and retain customers. These customers are raising the bar on how to deal with customers, so it is these companies that you have to benchmark yourself again.

This webinar, hosted by Post Magazine and Quadient, looks at how insurers can step up to digitalize and customize the customer experience to compete better.

The expert panel includes the following participants:

  • Stuart Booth, Director of Digital, RSA
  • Vicky Heslop, Senior Claims Manager, Covéa Insurance
  • Ian Harper, Digital Director, Sugar Snap
  • Antoine Hemon-Laurens, Product Marketing Manager, Quadient