The way consumers shop, buy and use financial services, is changing along with ever-increasing expectations. Despite shopping online, many customers still buy financial products in the branch. Quadient invites you to view our webinar recording to learn why an inviting onboarding process for customers is no longer optional.
View this webinar recording where guest speaker, Bob Meara, Senior Analyst at Celent discussed:
- Why omni-channel customer onboarding is needed
- Where many onboarding processes fall short
- What’s a Bank to do: 4 recommended steps to achieving omni-channel delivery
Focusing on Financial Institutions, Andrew Stevens, Product Marketing Manager at Quadient, discussed the importance of putting the customer at the center of your onboarding journeys in face-to-face environments and how this method will delight your customers.